Customer Service Representative (Level III)

Must be able to work shift from 6:00am-8:00pm and be flexible

Training class will be 10:00am-7:00pm Monday through Friday

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.

• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

• Uses computerized system for tracking, information gathering, and/or troubleshooting.

• Handles customer calls with somewhat more complexity.

• The bank is closed on Thanksgiving, Christmas and New Years Day.

• All contractors will be expected to work all other days of the week.

Job Requirements:

Call Center/Customer Service assessment score with 80% min and typing skills test with 30-40 wpm are required for all submittals.

• Call center exp desired MUST be able to navigate through multiple systems

• Smile in your voice customer service.

• Mortgage exp helpful.

• Requires advanced knowledge of the organization, products and/or services.

• Must have good communication and problem-solving skills.

• May research issues or transfer to a research function.

• May involve cross selling or up selling of other financial products.

• 2-5 years of experience as a CSR.
• BILINGUAL (Spanish and English) a plus.
• Good job stability.