Customer Service Representative

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Customer Service Group
Provides customer service related to sales, sales promotions, installations and communications. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and according to applicable consumer laws.

Customer Service
Responds to customer inquiries and requests, ensuring proper resolution. Assists customers or other departments in processing orders and in the resolution of specific problems and concerns. Investigates customer issues/incidents and has flexibility in negotiating resolutions and/or settlements based on client needs. May require advanced product knowledge.

Entry-level professional with basic knowledge/limited experience in a discipline, performing standard tasks under significant supervision.

Has limited work experience and/or requires formal training in theories/concepts within own function.

Builds understanding of the organization, processes and customers.

Accountable for own contributions.

Develops competence by performing structured tasks or assignments.

Requires social skills to understand and interact with others on the team.

Receives significant instruction, guidance and direction from more senior level roles.

Uses prescribed guidelines to resolve standard problems.

English: Business-level proficiency is required to communicate effectively with global stakeholders.

Korean: TOPIK Level 4 or above (or equivalent proficiency) is preferred.

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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

We use Artificial Intelligence (AI) to enhance our recruitment process.