Customer Service Representative

Primary Responsibilities:

• Uphold RoyOMartin vision and values: respect, integrity, commitment, honesty, excellence, and stewardship
• Process customer orders accurately and efficiently through company systems
• Communicate order status and shipment updates to customers
• Prepare and distribute sales-related documentation, including order confirmations, invoices, and reports
• Resolve customer concerns and complaints in a professional and timely manner
• Support sales representatives by assisting with administrative sales functions
• Maintain accurate customer records and documentation
• Collaborate with internal departments to ensure customer expectations are met
• Monitor open orders and proactively address issues that may impact customer satisfaction
• Coordinate the plywood consignment program
• Coordinate internal reports
• Book travel and/or trade show events

Job Experience/Qualifications:

Required:

• High school diploma or equivalent; associate degree or coursework in business or communications preferred
• Minimum of 2 years of experience in customer service, preferably in a manufacturing or industrial setting
• Basic understanding of product lines and company operations
• Familiarity with order processing systems and CRM platforms
• Proficient in Microsoft suite
• Strong data entry and multitasking abilities P

Behavioral Skills:

• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to details
• Ability to work independently and collaboratively within a team environment
• Professional demeanor and commitment to maintaining positive customer relationships
• High level of emotional intelligence
• Ability to remain calm and professional under pressure

Benefits
Some of the benefits our team members enjoy include the following:

• Healthcare - Legacy Health & Wellness and Legacy Pharmacy
• Wellness Program
• Flexible Spending Account
• Additional Insurance
• Paid Time Off
• Retirement Chaplaincy Services
• Education

About RoyOMartin
At RoyOMartin, people are our number-one asset. We are committed to keeping them safe and supporting them as they learn and grow. There’s just something unique about being in the people business: Our leaders are involved in daily operations and nurture personal relationships; our employees stick with us for the long term and appreciate our top-notch benefits, and we believe that everyone has the capacity to succeed.

With superior product quality and outstanding customer service at the heart of our more than 1,200-person operation, RoyOMartin is proud to serve America’s building industry. Through our Forest Stewardship Council® (FSC®) certification, customers can be assured that we responsibly source our raw materials from regional forests to produce “Made in the U.S.A.” oriented strand board (OSB), plywood, timbers, and boards in safety-award-winning manufacturing environments.

RoyOMartin is an Equal Opportunity Employer.