FreeHire

Teamficient

Customer Service Representative

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This is a remote position.<\/p>

Bilingual Customer Service Representative<\/span><\/span><\/b><\/span><\/span>
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Company:<\/span><\/span><\/b><\/span><\/span> TeamFicient <\/span><\/span><\/span><\/span>
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Location:<\/span><\/span><\/b><\/span><\/span> Remote <\/span><\/span><\/span><\/span>
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Employment Type:<\/span><\/span><\/b><\/span><\/span> Full\-Time <\/span><\/span><\/span><\/span>
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Salary Range: <\/span><\/span><\/b><\/span><\/span>TBD <\/span><\/span><\/span><\/span>
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Work Schedule:<\/span><\/span><\/b><\/span><\/span>
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  • Time Range:<\/span><\/span><\/b><\/span><\/span> Between 7 AM and 7 PM CST<\/span><\/span><\/span><\/span>
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  • Working Hours:<\/span><\/span><\/b><\/span><\/span> 9 hours per day (8 working hours + 1\-hour break)<\/span><\/span><\/span><\/span>
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  • Days Off:<\/span><\/span><\/b><\/span><\/span> TBD (2 days per week) <\/span><\/span><\/span><\/span>
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    Why Join Us?<\/span><\/span><\/b><\/span><\/span>
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    At <\/span><\/span><\/span><\/span>TeamFicient<\/span><\/span><\/b><\/span><\/span>, our team spans multiple countries and regions, and we stay connected by operating within EST, CST, and PST time zones.<\/span><\/span><\/span><\/span>
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    • Work Without Borders:<\/span><\/span><\/b><\/span><\/span> Collaborate daily with experts from around the world. You\u2019ll gain international exposure and experience that goes far beyond your local market.<\/span><\/span><\/span><\/span>
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    • Built for Remote:<\/span><\/span><\/b><\/span><\/span> Our setup isn't a \"work from home\" experiment; it\u2019s a fully remote culture designed for autonomy, flexibility, and trust.<\/span><\/span><\/span><\/span>
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    • Diverse Perspectives:<\/span><\/span><\/b><\/span><\/span> You\u2019ll be part of a multicultural team where different backgrounds are our greatest strength.<\/span><\/span><\/span><\/span>
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    • Grow Globally:<\/span><\/span><\/b><\/span><\/span> Expand your career on a global stage, learning how business works across different cultures and continents.<\/span><\/span><\/span><\/span>
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      About the Role<\/span><\/span><\/b><\/span><\/span>
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      We're looking for a friendly, reliable Bilingual Customer Service Representative to serve as the first point of contact for our customers. You'll handle inquiries, resolve issues, and provide accurate information about our services, all in both English and Spanish. If you're a clear communicator, stay calm under pressure, and genuinely enjoy helping people, this role is for you.<\/span><\/span><\/span><\/span>
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      Core Responsibilities<\/span><\/span><\/b><\/span><\/span>
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      Customer Support and Communication<\/span><\/span><\/b><\/span><\/span>
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      • Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner<\/span><\/span><\/span><\/span>
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      • Provide accurate information about services, policies, and procedures<\/span><\/span><\/span><\/span>
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      • Resolve customer issues and handle complaints in accordance with company policies while maintaining high satisfaction<\/span><\/span><\/span><\/span>
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        Records and Administration<\/span><\/span><\/b><\/span><\/span>
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        • Maintain accurate records of customer interactions and transactions in the CRM system<\/span><\/span><\/span><\/span>
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        • Collaborate with team members and departments to improve the overall customer experience<\/span><\/span><\/span><\/span>
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          Candidate Qualifications<\/span><\/span><\/b><\/span><\/span>
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          Must\-Haves<\/span><\/span><\/b><\/span><\/span>
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          • 2+ years of experience in a customer service role<\/span><\/span><\/span><\/span>
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          • Full professional fluency in both English (C1\-C2) and Spanish, written and spoken<\/span><\/span><\/span><\/span>
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          • Strong communication and interpersonal skills<\/span><\/span><\/span><\/span>
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          • Comfortable working independently in a remote setup<\/span><\/span><\/span><\/span>
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          • Proficiency in Microsoft Office and Google Workspace<\/span><\/span><\/span><\/span>
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            Good to Haves<\/span><\/span><\/b><\/span><\/span>
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            • Experience working in a driving school, transportation, or education\-related company<\/span><\/span><\/span><\/span>
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            • Familiarity with CRM tools for tracking customer interactions<\/span><\/span><\/span><\/span>
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