Customer Service Specialist

工作职责：

• 作为客户的第一联络窗口，及时响应客户的咨询、需求和投诉
• 负责客户订单的接收、录入、跟踪及系统维护，确保订单信息准确
• 协调销售、计划、物流、仓储、财务等内部团队，确保订单按期交付
• 跟进发货、交付及异常情况，及时向客户反馈并推动问题解决
• 维护客户主数据及订单相关文件（合同、PO等）
• 支持客户对账、发票及售后相关事务
• 定期整理客户问题及服务数据，提出流程优化建议
• 遵循公司相关流程、合规及服务标准

任职要求：

• 大专及以上学历，物流、供应链、商务、国际贸易或相关专业优先
• 2年以上客户服务、订单管理或相关工作经验
• 熟悉订单流程、交付流程及客户服务基本原则
• 良好的沟通能力、责任心和客户导向意识
• 具备跨部门协作能力及问题解决能力
• 熟练使用Office软件（Excel、Outlook等），有ERP/SAP经验者优先
• 良好的中英文沟通能力者优先（视岗位要求）

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.