Customer Service Specialist

We are offering the opportunity to be a part of a growing team, and an environment where we strongly believe it is a team effort to deliver high service levels to our customers. Working in a close-knit environment while getting experience in different European markets.

Your Responsibilities

• Being in charge of communication with the customers, resulting with inputs for the planning of the production of finished goods (taking care of LTs, delivery schedules and its realization internally)

• Accountable for ensuring overall customer satisfaction of: Delivery timelines, Communication Standards, and Responsiveness - as measured by key performance indicators (KPIs)

• Preparing reports of customers open orders - focus must be on data accuracy and fast feedback to customer

• Placing customer orders in the system

• Taking care of the plant delivery performance towards the customers

• Ensuring correct invoicing of the shipments

• Responsible for stock level of the finished goods

• Organisation and follow up on transportation of the finished goods and achieving customer satisfaction

Your Profile

• BSc or MSc degree in Technical or Commercial studies

• Advanced level of English language proficiency is mandatory. Knowledge of French, Italian and German language is highly appreciated

• Relevant working experience of minimum 2 years in similar positions

• Excellent understanding of customer needs

• Sense for anticipation, with a good reporting skills and proactive orientation

• Commitment to quality, efficiency and accuracy at all levels of the ordering process

• Strong collaboration skills for effectively working with other departments, such as Sales, Quality, and Logistics, to ensure customer inquiries and issues are resolved promptly and efficiently, fostering a cohesive and customer-focused environment

What we offer

• International and dynamic working environment

• A member of a global team

• Opportunity for continuous development