FreeHire

Suitsupply

Customer Service Specialist

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As part of our dynamic Customer Service team, you’ll be at the heart of our mission, resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels. We’re looking for people who bring curiosity, empathy, and a solution-driven mindset to their work. If you’re eager to learn and excited to contribute to a fast-growing company, we’d love to hear from you!
What you’ll do
  • Communicate with international customers via WhatsApp, chat, email, and phone.
  • Provide personalized advice on size, fit, and style to enhance each customer’s journey.
  • Manage order-related questions, deliveries, and returns in a structured, accurate way.
  • Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates.
  • Represent Suitsupply with a professional, helpful tone every time.
Who you are
  • Experience in a customer-facing or support role, ideally in a fast-paced or digital environment.
  • Tech-comfortable: confident using customer service platforms or learning new tools quickly.
  • A strong communicator who writes clearly, listens actively, and adapts to customer tone.
  • Curious and driven by a growth mindset; you take feedback and run with it.
  • Accountable and proactive; you take ownership and follow through with care.
  • Fluent in English; Dutch or French is a strong plus.
  • Able to work 5 days a week on-site at our Suitsupply HQ.
  • Flexibility to work evening and weekend shifts from home.
What you will get
  • Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.
  • Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.
  • Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.
  • Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.
  • Compensation: We offer a competitive salary of €39,000–€48,000 annually, based on relevant skills and experience.