Customer Service Specialist

Looking for a role that offers variety, stability and a great team culture?

We're looking for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment and takes pride in delivering exceptional service. If you're looking to join a growing business where your contribution is valued, we'd love to hear from you.

The Role

As a Customer Service Specialist, you'll be the first point of contact for customers across Australia. You'll manage enquiries, coordinate services, liaise with contractors and internal teams, and help ensure a seamless customer experience from start to finish.

Key Responsibilities

• Managing inbound and outbound customer calls

• Coordinating bookings, service requests and maintenance enquiries

• Responding to customer enquiries via email and CRM platforms

• Liaising with customers, contractors and internal teams

• Managing customer cases through to resolution

• Maintaining accurate customer records and documentation

• Assisting with invoicing and administrative tasks

• Building strong customer and stakeholder relationships

What You Bring

• Previous customer service experience

• Strong written and verbal communication skills

• Ability to multitask and manage competing priorities

• A proactive and solutions-focused approach

• Experience using CRM systems

• Strong attention to detail and organisational skills

• A positive attitude and team-first mindset

Why Join?

• Monday to Friday, 9am – 5pm hours

• Hybrid work options after training

• Free onsite parking

• Supportive and collaborative team environment

• Opportunity to develop across multiple areas of the business

• Growing national business with long-term career opportunities

• Fast-paced role offering variety and autonomy

If you’re looking for a role where no two days are the same and you can make a real impact across the business, we’d love to hear from you.