At Allegion, we help people safe and secure where they live, work and visit.

With more than 30 brands sold across the globe, we specialize in security - everything from residential and commercial locks, door closer and exit devices, steel doors and frames to access control, workforce productivity systems and bicycle locks & lighting.

Key Responsibilities

Customer Service Co‑Ordinator is responsible for delivering high‑quality service to customers by accurately processing and fulfilling orders and enquiries, resolving issues, and ensuring Allegion is easy to do business with. The role supports excellent customer experience and contributes to continuous improvement of processes and service standards.

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• Processing of customer orders accurately and in a timely manner
• Investigate and resolve customer complaints and queries to a satisfactory conclusion.
• Provide clear information on product availability, lead times and pricing in response to customer enquiries.
• Handle customer enquiries via phone and email, ensuring professional and customer‑focused communication.
• Work collaboratively with other business functions to deliver a seamless customer experience.

• Listen to and understand customers (internal and external) and take appropriate action. Provide all information in a clear and customer-focused manner.
• Build and maintain trusting relationships with customers and internal stakeholders
• Participate in team discussions to review Voice of the Customer and survey feedback; take action on findings to improve customer experience and internal processes.
• Occasional visits to customers alongside sales/commercial team as required
• Carry out additional ad hoc duties as required.

Skills, Experience & Education Requirements

• Enjoy working with people and providing excellent customer service
• Excellent administration skills with strong attention to detail
• Ability to plan, organize and prioritize workload to deliver KPIs
• Ability to work well in team
• Good interpersonal and active listening skills
• Clear verbal and written communication skills
• Enthusiastic, self-motivated & solutions focused.
• IT literate, specifically Microsoft Office applications (essential)
• Comfortable dealing directly with customers face-to-face, by phone and in writing.

Desirable

• Previous experience in customer service, order processing or coordination roles.
• Experience with CRM and Order Wise

Knowledge of products or industry relevant to the role

We Celebrate Who We Are!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team via <Careers@allegion.com>.