Customer Success and Fulfilment Team

We are an established import/export & courier company (located in the east), currently expanding & offering rewarding careers to potential candidates to join us immediately as Operations Officer:

To be responsible for managing the full import process for a shipment for specified accounts, from start to finish.

To liaise with overseas offices, partners and agents. To assist in the smooth running of operations for the department.

Responsibilities

- To ensure compliance with the customs regulations of Singapore

- To manage goods for assigned accounts; from charging, costing and arranging movement of goods & consignments.

- Providng rates/ billing info on shipments.

• Prepare and review documentation for Customs compliance and other governmental entities.
• Data Entry for shipping and freight manifests.
• Manage customer requests via phone and email.
• Maintain professional demeanor with internal and external customers.
• Monitoring and reporting on key performance indicators (KPIs) to track efficiency and effectiveness.

Requirements

. Singapore citizen/PR

· Must possess at least Sec/GCE ‘N’ or ‘O’ Levels

· Conversant in Mandarin and English (is a MUST to liaise with China customers).

· At least 1-2 years’ experience in similar industry preferred.