Customer Success Engineer (PIC, Data Centre)

Customer Success Engineer (PIC, Data Centre)

About the role:
Act as the main liaison between customers and internal teams to ensure service excellence and customer success.

Key Responsibilities:

• Lead monthly service reviews and ensure timely, accurate reporting
• Own and resolve customer issues; track via TSM system
• Serve as primary POC for all customer matters (orders, projects, escalations, audits)
• Coordinate with internal teams on updates, schedules, and deliverables
• Conduct onboarding, site briefings, and support troubleshooting
• Manage maintenance activities (MoPs) and keep customers informed
• Support post-sales activities (e.g. cross-connects, power requests)
• Drive CSAT initiatives and prepare management reports
• Review and improve SOPs, guides, and processes

Requirements:

• Degree/Diploma in IT, Engineering, or related field
• 5+ years in data centre operations/services
• Excellent customer-facing and communication skills
• Good knowledge of M&E systems and DC infrastructure
• Proficient in MS Office
• Able to support incidents, including after hours

If you are interested in this opportunity, please submit your application to winnie.chen(at)manpower.com.sg to learn more about this position. Thaabnk you!

Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765
Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423