Customer Success Manager
The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The Customer Success Manager acts as the liaison between the Customer and Azul focusing on ensuring our customers have the best possible experience from onboarding throughout their lifetime with Azul. This role will primarily focus on accounts in the Central and Western US.
What You'll Do (aka Responsibilities)
Customer Success:
- Welcome meeting in conjunction with the Sales AE and Pre-Sales Engineers to understand desired outcomes.
- Regular cadence of check in meetings
- Conduct formal Azul Business Reviews
- Follow the Business Review format: Know the Customer, Planning (Patches, Sec Briefings) and Education (Features, Roadmap, tips and tricks)
- Follow up reviews of migration plans and progress
- Provide Product feature updates
- Act as a liaison for customer requests, questions, and escalations to ensure issues are received and addressed by the appropriate organizations within Azul in a timely manner.
- Monitor and gather key customer information related to customer support interactions, cases, and downloads to establish an ongoing “risk profile” of key customers and record health score in SFDC.
- Maintain internal data systems (SFDC, Clari, with all customer intelligence gathered through research and interaction.
- Drive attendance of key customers to individual or group Security reviews with CTO or other Azul sponsored meetings.
- Work with RSS and Account Executives to identify renewals risk, mitigate customer churn risk, and identify and facilitate expansion opportunities.
What You'll Bring (Experience, Education, Skills)
What we Offer
· Comprehensive compensation and healthcare packages
· Referral Program
· Work-life balance, remote-first, paid time off, company shutdown, holidays
· Work with top experts worldwide whom contribute to the Java ecosystem
Our Culture & Values
· Maniacal Customer Focus
· Innovation & Excellence
· Initiative & Courage
· Impact & Influence
· Integrity & Transparency
· Diversity, Inclusion & Teamwork
Azul participates in E-Verify.
As a US employer, Azul Systems, Inc. uses E-Verify to confirm the employment eligibility of all newly hired employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.
Employment at Azul is contingent upon the completion of reference and background checks.
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