Customer Success Manager
About the company:
We're a fast-growing health tech company on a mission to make care delivery smarter, faster, and more equitable. Our platform helps health systems and provider groups streamline clinical workflows and close care gaps. Leveraging AI to drive meaningful healthcare impact for patients.
About The Role:
Rainfall Health is seeking a dynamic Customer Success Manager to support customers across Rainfall Health’s suite of products. As the Customer Success Manager you will serve as the primary point of contact for assigned accounts and are responsible for cultivating and maintaining strong customer relationships. You ensure high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.
What You'll Do
Own a portfolio — Manage a book of 15–25 health system and provider group accounts from onboarding through renewal, serving as their primary point of contact.
Drive adoption — Build tailored success plans, lead EHR-workflow training, and partner with clinical champions to embed the product into daily care routines.
Protect and expand revenue — Monitor health scores, proactively surface churn risk, and identify expansion opportunities — coordinating with account executives to grow ARR.
Be the voice of the customer — Synthesize product feedback, escalate technical issues with urgency, and advocate internally for roadmap priorities that move the needle for health systems.
Navigate complex stakeholders — Build relationships across CMOs, CNOs, IT directors, revenue cycle leads, and frontline clinical staff — translating between technical and clinical audiences.
Report on value — Deliver quarterly business reviews with clear ROI narratives tied to utilization, outcomes, and cost metrics that matter to health system executives.
What We're Looking For
3–6 years in customer success, account management, or implementation, with at least 2 years selling into or serving health systems or provider organizations
Fluency in health system dynamics — you understand Epic, Cerner, care coordination workflows, and the challenges facing today's health systems
Demonstrated experience managing enterprise renewals and driving net revenue retention above 110%
Excellent communicator who can distill complex technical concepts for clinical and executive audiences alike
Data-driven mindset — comfortable in Salesforce, Gainsight or ChurnZero, and BI tools to build success metrics
High ownership mentality and the ability to operate with limited structure in a Series A environment
Qualifications
At least 4 years of account management experience, preferably in tech start up or healthcare
Strong empathy for customers and passion for revenue and growth
Strong understanding of value drivers in recurring revenue business models
Excellent communication and interpersonal skills, both written and verbal
Ability to identify and resolve problems effectively
Goal and results oriented and easily adapts to change
Works well within a team environment
Nice to Have
Experience with value-based care models
Background in health IT implementation
Prior startup (seed–Series B) experience
Familiarity with CMS quality programs (HEDIS, Stars, MIPS)
What We Offer
Competitive salary and benefits package
Hybrid work environment with flexibility (remote + on-site in the San Francisco Bay Area)
Opportunity to shape scalable solutions that improve patient care and financial performance
A mission-driven, collaborative team focused on real-world impact
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may be adjusted as the needs of the organization evolve.
Rainfall Health is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.