FreeHire

Spacefinish

Customer Success

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Campus and its sister company, Spacefinish have designed and built the best turnkey office spaces that allow our clients to unlock unprecedented productivity and collaboration among their teams. We have worked with global brands like Google, Facebook (Meta), Twitter (X), PwC, Canon and many others.

We are now expanding our locations in Lagos and we need a Customer Success Manager who will be responsible for delivering an exceptional member experience at Campus HQ. This role acts as the primary point of contact for tenants, manages client relationships, drives community engagement, and ensures tenant satisfaction, retention, and a vibrant, collaborative workspace culture. Responsibilities<\/b>:<\/span><\/span><\/span><\/span><\/p>


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  • Serve as the main relationship manager for tenants, ensuring smooth onboarding and a consistently positive experience.<\/span><\/span><\/span><\/span>
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  • Build and grow the Campus HQ community through events, networking sessions, and engagement initiatives that foster collaboration.<\/span><\/span><\/span><\/span>
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  • Proactively address tenant concerns, feedback, and service requests, ensuring timely and effective resolution.<\/span><\/span><\/span><\/span>
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  • Collaborate with operations, facilities, IT, and other teams to deliver consistent, high\-quality service.<\/span><\/span><\/span><\/span>
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  • Track member satisfaction, identify trends, and propose initiatives to improve retention, engagement, and overall experience.
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    Key Metrics:<\/b><\/span><\/span><\/span><\/span>
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    • Response & resolution time: Timely handling of tenant inquiries, issues, and service requests.<\/span><\/span><\/span><\/span>
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    • Tenant satisfaction: Positive feedback from tenants and minimal complaints.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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    • Community engagement: Attendance and participation rates at events, workshops, and networking activities.<\/span><\/span><\/span><\/span>
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    • Retention & renewal: Tenant retention rate and renewal of memberships or leases.<\/span><\/span><\/span><\/span>
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    • Collaboration & insight: Quality of actionable insights provided to operations, leasing, and sales teams.<\/span><\/span><\/span><\/span>
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      Requirements<\/h3>

      • 4\u20136 years\u2019 experience in customer success, community management, hospitality, or coworking environments.
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      • Strong interpersonal, communication, and problem\-solving skills.
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      • Highly organized with the ability to manage multiple client relationships simultaneously.
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      • Comfortable working in a dynamic, fast\-paced, service\-driven environment.<\/span><\/span><\/span><\/span>
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