FreeHire

Uliza Group

Customer Successs & Sales Executive

Show
Uliza Events is a leading provider of customized event wristbands and ticketing solutions serving clients across Kenya and several international markets. We work with event organizers, corporates, theme parks, and entertainment venues to provide high\-quality access control solutions.
<\/div>

<\/div>
We are looking for a motivated and customer\-focused <\/span>Customer Success & Sales Executive<\/span><\/b> to join our team. The ideal candidate will be responsible for managing customer inquiries, converting leads into sales, supporting clients throughout their order process, and maintaining strong customer relationships.<\/span>
<\/div>

<\/div>

Key Responsibilities<\/span><\/b>
<\/p>

  • Handle customer inquiries and orders received through <\/span>WhatsApp, phone calls, email, and social media platforms daily<\/span><\/b>.<\/span>
    <\/p><\/li>

  • Convert inquiries into confirmed sales through effective follow\-ups.<\/span>
    <\/p><\/li>

  • Generate new sales opportunities through calls and online outreach.<\/span>
    <\/p><\/li>

  • Meet individual monthly sales targets and contribute to overall company sales targets.<\/span>
    <\/p><\/li>

  • Follow up on quotations to ensure conversion into confirmed orders.<\/span>
    <\/p><\/li>

  • Prepare and send quotations, invoices, and receipts to clients.<\/span>
    <\/p><\/li>

  • Manage client relationships and provide excellent customer support.<\/span>
    <\/p><\/li>

  • Update and maintain customer information in the CRM system.<\/span>
    <\/p><\/li>

  • Coordinate with the production and logistics team to ensure timely order fulfillment.<\/span>
    <\/p><\/li>

  • Support both <\/span>local and international clients<\/span><\/b> with their orders and inquiries.<\/span>
    <\/p><\/li>

  • Submit daily and weekly sales reports.<\/span>
    <\/p>

    <\/li><\/ul>
    • Build and nurture strong relationships with international clients, ensuring long\-term partnerships.
      <\/li>
    • Act as the primary contact for client queries, providing prompt and professional responses.
      <\/li>
    • Collaborate with the internal team to ensure smooth onboarding and delivery for international clients.
      <\/li><\/ul>

      <\/div><\/span>

      Requirements<\/h3>

      Requirements<\/span><\/b>
      <\/p>

      • Diploma or Degree in Business, Sales & Marketing, Communication, or a related field.<\/span>
        <\/p><\/li>

      • At least <\/span>1\u20132 years experience in sales, customer service, or account management<\/span><\/b>.<\/span>
        <\/p><\/li>

      • Strong communication and negotiation skills.<\/span>
        <\/p><\/li>

      • Ability to handle customer inquiries professionally through <\/span>WhatsApp and social media<\/span><\/b>.<\/span>
        <\/p><\/li>

      • Basic computer skills and ability to use CRM systems.<\/span>
        <\/p><\/li>

      • Good organization and time management skills.<\/span>
        <\/p><\/li>

      • Experience in events, printing, branding, or B2B sales is an added advantage.<\/span>
        <\/p><\/li><\/ul>

        Personal Attributes<\/span><\/b>
        <\/p>

        • Self\-motivated and target\-driven.<\/span>
          <\/p><\/li>

        • Strong customer service orientation.<\/span>
          <\/p><\/li>

        • Professional and responsible.<\/span>
          <\/p><\/li>

        • Ability to work both independently and within a team<\/span>
          <\/p><\/li><\/ul>


          <\/div><\/span>

          Benefits<\/h3>

          • Opportunity to work with a growing events and technology solutions company.<\/span>
            <\/p><\/li>

          • Exposure to both <\/span>local and international clients<\/span><\/b>.<\/span>
            <\/p><\/li>

          • Sales training and professional development opportunities.<\/span>
            <\/p><\/li>

          • Career growth opportunities within the company.<\/span>
            <\/p><\/li>

          • Performance\-based incentives and commissions.<\/span>
            <\/p><\/li>

          • Supportive and collaborative work environment.<\/span>
            <\/p><\/li><\/ul>

            This role is ideal for individuals who are motivated by sales performance and earning additional income through bonuses.<\/span>
            <\/p>

            Compensation<\/b>
            <\/h3>

            • During Practical Assessment (1 Week)
              <\/p><\/li>

            • During Probation (3 Months): KES 18,000 per month + Bonuses
              <\/p><\/li>

            • After Confirmation to Contract: KES 20,000 per month & performance bonuses
              <\/p><\/li><\/ul>

              Bonuses:<\/b>
              <\/p>

              • Individual Target Bonus:<\/b> Awarded upon meeting your personal monthly sales target.
                <\/p><\/li>

              • Team Target Bonus:<\/b> Awarded when the team achieves the overall sales target for the month.
                <\/p><\/li><\/ul>


                <\/p>


                <\/div><\/span>