FreeHire

Bevatel

Customer Support Agent

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Bevatel<\/b> is looking for a motivated Customer Support Agent<\/b> to join our dynamic team!
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At Bevatel, we're committed to high\-quality service, continuous professional development, and fostering a supportive, team\-oriented environment.
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Responsibilities:<\/b>
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  • Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors.
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  • Configure multiple systems Bevatel Business Chat customer service and third party integrations
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  • Create a system built for extracting relevant metrics to improve customer service and products.
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  • Implement agent workflows for an ever expanding line of products and services.
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  • Maintain and develop our Help Center and other content management systems
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  • Organize and prioritize feature implementation and as well team requests.
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  • Quickly respond to administrative requests such as onboarding and offboarding users, agents, and addressing systems related issues.
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  • Managing other administrators and other agent roles to their schedules, queues, and other responsibilities, including work force management.
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  • Scale to a global level across multiple regions, languages, and time zones.
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    Requirements<\/h3>
    • 1 \- 2 years in a Post\-Sales Customer environment.
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    • Experience working with customers and product\-oriented data
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    • Got background in HTTP, and APIs for understanding the customer's requirements.
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    • You love to build. You have skills for configuring systems to their limits and when you hit a wall, use your imagination to work around it with your team.
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    • Analytics skills to recognize customer support and success in existing tooling and recommend improvements.
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    • Positive problem solver who loves the challenge of advancing customer service beyond the status quo.
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    • You love to tinker and turn that tinkering into something amazing for your team at scale.
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