Customer Support and Service Quality – Paid Internship

Customer Support and Service Quality – Six Months Paid Internship

Join Mitto and be beyond! 🚀

Eager to go beyond? If so, we’d love to meet you!

We’re Mitto and we’re thrilled to be revolutionizing the way the world communicates through our Cloud-Communications-Platform-as-a-Service (CPaaS).

We were launched in 2013 with SMS and quickly blossomed beyond to include voice, chatbots, all major chat apps, and CRM/marketing platform integrations. We also developed pre-built tools for bulk campaigns and conversational support chats. We’re riding a wave into the future, and you can join! 🏄🏼

Here at Mitto, you’ll be working with a global team of people that’s spread out across 35 locations - and growing! We’re proud to be a group of curious minds that scour the landscape for whatever’s next in omnichannel communication. We’re adaptive, resilient, and determined. 💪 🧠

Join our internship program and gain valuable insights into the SaaS industry and communication channels through our Cloud-Communications-Platform-as-a-Service (CPaaS). You'll have the opportunity to help our clients overcome challenges and grow professionally in a dynamic environment, with the possibility of continuing to develop within our team.

How you’ll go beyond: 📈

• Learn about the telecommunication industry and Mitto products
• Deep dive into our business model and client portfolio
• Learn how to actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products
• Learn to use diverse tools and platforms (Grafana, Kibana, Zendesk)
• Learn how to monitor and analyze quality of our customers’ traffic
• Gradually start to communicate with our customers, partners, and internally with other Mitto teams
• Maintain and expand technical knowledge across all Mitto products and services, tools, and processes
• Provide support to all clients, using different communication channels
• Troubleshoot any quality degradation reported by other customers or departments, make adjustment when required
• Expand technical knowledge during the whole internship program (basic understanding of mobile services - technologies, protocols - SMPP, SS7)
• Work in shifts

What you bring to the table: 👩‍💻

• Final year student or graduated student from Higher education of Applied studies or Faculty (technical background, computer science or IT-related field is a plus)
• Fluent in written and spoken English language
• Excellent problem-solving skills, analytical approach, high level of responsibility, strong ability to prioritize
• Eager to learn new technologies, procedures, or client's use cases

How we’ll go beyond for you: 💗

• A collaborative environment of talented individuals across the world that enables you, and every other team member, to make a direct impact on our collective success
• Flexibility in where and how you work (remote-first culture, generous time off and lots of autonomy to do your best work)
• Laptop, screen, mouse, headset - whatever you need to get the job done!
• Opportunity for a full-time position after the internship program

Ready to take your career beyond? 🚀

Then we’re ready to hear from you. Shoot us a message today. 📲