Customer Support Associate

Customer Support Associate

Summary : We are looking for a motivated travel professional with solid GDS knowledge, a customer-focused mindset, and a genuine team spirit. The ideal candidate brings a positive, proactive attitude and enjoys supporting travel agencies in making the most of our tools and solutions while delivering a smooth and reliable customer experience.

In this role you'll

First-Level Customer Support

• Serve as the first point of contact for Amadeus customers, mainly travel agencies, providing product and solution support by phone, email, the Amadeus Customer Portal, and remote tools.
• Understand customer needs quickly and deliver effective solutions in a timely manner, applying workarounds when necessary to minimize service disruption.
• Maintain clear and proactive communication with customers throughout the resolution process.
• Collaborate with colleagues, senior team members, and stakeholders to ensure the best possible customer experience.
• Escalate service-impacting issues and keep management informed when customer satisfaction or service quality may be affected.

About the Ideal Candidate

• Hands-on experience using at least one Global Distribution System (GDS), preferably Amadeus, Galileo, or Sabre, is essential. Strong knowledge of reservations, fares, ticketing, and travel-related workflows will be highly valued.
• Good knowledge of the MS Office suite (Excel, Word, PowerPoint).
• Professional proficiency in French is required. Italian, or any additional languages will be highly valued.
• A strong team player who enjoys collaborating with colleagues, sharing knowledge, and contributing to a positive and supportive work environment.
• Positive attitude, willingness to learn, and a proactive approach to challenges and change.
• Customer-focused mindset with an understanding of business and commercial impact.
• Ability to work effectively in a multicultural and international environment.
• Self-motivated and able to work independently while maintaining a collaborative mindset.

What we can offer you:

💰 A complete rewards offer - Amadeus provides attractive remuneration packages that cover all essential components of a competitive rewards offer.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

🌟 A hybrid working model - We want our employees to do their best work, in whichever hybrid model works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A reliable company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

🎯 A critical mission and purpose - At Amadeus, you will help power the future of travel and pursue a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.