Job Description \u2013 Customer Support Executive
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Position:<\/b> Customer Support Executive
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Experience:<\/b> 1.5 \u2013 2 Years
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Location:<\/b> Connaught Place, New Delhi
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Job Type:<\/b> Full\-Time
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Role Overview
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We are looking for a proactive and customer\-focused Customer Support Executive<\/b> to manage customer interactions, order processing, and support operations. The ideal candidate should have strong communication skills and experience in handling customer queries, order coordination, and database management.
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Roles & Responsibilities
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• Manage and process customer orders efficiently
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• Handle website order management<\/b> and order tracking
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• Maintain and update customer/order database records<\/b>
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• Resolve customer queries and provide timely support
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• Coordinate with Amazon Fulfillment<\/b> for order dispatch and delivery\-related issues
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• Ensure smooth communication between customers and internal teams
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• Monitor order status and ensure timely resolution of concerns
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  Required Skills
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  • Order Management
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  • Website Order Handling
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  • Database Management
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  • Customer Query Resolution
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  • Coordination & Follow\-up Skills
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  • Strong Communication Skills
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  • Problem\-Solving Ability
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  • Proficiency in Microsoft Excel<\/b> / Reporting
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  • Customer Relationship Management
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