Job Summary<\/b> <\/span> <\/span> <\/span>
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We\n are seeking a detail\-oriented and proactive Customer Support\n Executive to manage customer interactions, coordinate\n internal processes, and ensure smooth operational workflow. The\n ideal candidate will play a key role in maintaining customer\n satisfaction, handling documentation, and supporting billing and\n dispatch activities.<\/span> <\/span> <\/span>
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Requirements<\/h3>

Key<\/span> <\/span> <\/span> <\/span> <\/span> Roles<\/span> <\/span> <\/span> <\/span> <\/span> and<\/span> <\/span> <\/span> <\/span> <\/span> Responsibilities<\/span> <\/span> <\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Handle customer\n inquiries through phone, email, and online platforms in a\n professional and timely manner <\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Understand customer\n requirements and prepare accurate quotations accordingly<\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Coordinate with the\n calibration/technical team for job scheduling and track status\n updates<\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Maintain proper\n documentation and update customer records regularly<\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Conduct regular\n follow\-ups with customers regarding quotations, job progress, and\n service completion<\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Prepare invoices based\n on completed job activities with accuracy<\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Support dispatch\n operations to ensure timely delivery of services/products<\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Ensure clear\n communication between customers and internal teams<\/span>
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<\/span> Required<\/span> <\/span> <\/span> <\/span> <\/span> Skills<\/span> <\/span> <\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Strong\n communication skills (verbal and written) <\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Good\n organizational and multitasking abilities<\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Attention to detail in\n documentation and invoicing<\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Basic knowledge of\n MS Office (Excel, Word, Email handling)<\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Ability to coordinate\n with multiple teams effectively<\/span> <\/span>
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Ø <\/span> <\/span> <\/span> <\/span> <\/span> Customer\-focused\n mindset with problem\-solving skills<\/span> <\/span>
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Preferred Qualification<\/span><\/span>
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Ø<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Bachelor\u2019s\n degree in Business Administration or related field<\/span> <\/span> <\/span>
<\/span> Ø<\/span> <\/span> <\/span>Prior\n experience in customer support, operations, or\n coordination roles are an advantage<\/span> <\/span> <\/span>
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Benefits<\/h3>

Ø<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> <\/span>Skill Development:<\/span> <\/span> <\/span> <\/span> <\/b> Structured\n training and certification programs to enhance technical expertise.<\/span><\/span><\/span><\/div>

Ø<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> <\/span>Career Growth:<\/span> <\/span> <\/span> <\/span> <\/b> Continuous\n learning and advancement opportunities in a supportive work environment.<\/span> <\/span>
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Ø<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> <\/span>Positive Work Culture:<\/span> <\/span> <\/span> <\/span> <\/b> Friendly,\n team\-oriented environment that values initiative, integrity, and innovation.<\/span> <\/span>
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Ø<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> <\/span>PF & ESI<\/span> <\/b> <\/span>
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Ø<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> <\/span>Employee Recognition Program<\/span> <\/b> <\/span>
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Ø<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> <\/span>Attendance Bonus<\/span> <\/b> <\/span>
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Ø<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> <\/span>Performance based yearly once Increment<\/span> <\/b> <\/span>
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