Customer Support Executive
<\/div>
Key Responsibilities<\/b>
<\/h3>Handle customer queries, complaints, and requests in a timely and professional manner
<\/p><\/li>
Provide accurate information about products, services, and company policies
<\/p><\/li>
Resolve customer issues efficiently and escalate complex cases when required
<\/p><\/li>
Maintain detailed records of customer interactions in CRM systems
<\/p><\/li>
Follow up with customers to ensure resolution and satisfaction
<\/p><\/li>
Meet service quality standards and performance metrics
<\/p><\/li>
Collaborate with internal teams to improve customer experience
<\/p><\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>
Graduate
<\/p><\/li>
Excellent verbal and written communication skills
<\/p><\/li>
Strong problem\-solving and interpersonal skills
<\/p><\/li>
Ability to handle difficult customers calmly and professionally
<\/p><\/li>
Basic computer knowledge and familiarity with CRM tools
<\/p><\/li>
<\/div><\/span>
Benefits<\/h3>
Competitive salary package
<\/p><\/li>
Training and career growth opportunities
<\/p><\/li>
<\/div><\/span>
Handle customer queries, complaints, and requests in a timely and professional manner
<\/p><\/li>
Provide accurate information about products, services, and company policies
<\/p><\/li>
Resolve customer issues efficiently and escalate complex cases when required
<\/p><\/li>
Maintain detailed records of customer interactions in CRM systems
<\/p><\/li>
Follow up with customers to ensure resolution and satisfaction
<\/p><\/li>
Meet service quality standards and performance metrics
<\/p><\/li>
Collaborate with internal teams to improve customer experience
<\/p><\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>
Graduate
<\/p><\/li>
Excellent verbal and written communication skills
<\/p><\/li>
Strong problem\-solving and interpersonal skills
<\/p><\/li>
Ability to handle difficult customers calmly and professionally
<\/p><\/li>
Basic computer knowledge and familiarity with CRM tools
<\/p><\/li>
<\/div><\/span>
Benefits<\/h3>
Competitive salary package
<\/p><\/li>
Training and career growth opportunities
<\/p><\/li>
<\/div><\/span>