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R&D Instrument Services

Customer Support Executive Sales

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1. <\/span> <\/span> <\/span> <\/span> <\/span> Respond promptly to customer\n inquiries via phone, email, chat, and social media.<\/span> <\/span>
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2. <\/span> <\/span> <\/span> <\/span> <\/span> Provide accurate, valid, and\n complete information by using the right methods/tools.<\/span> <\/span>
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3. <\/span> <\/span> <\/span> <\/span> <\/span> Handle customer complaints,\n provide appropriate solutions and alternatives within the\n time limits, and follow up to ensure resolution.<\/span> <\/span>
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4. <\/span> <\/span> <\/span> <\/span> <\/span> Problem Resolution:<\/span> <\/span>
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5. <\/span> <\/span> <\/span> <\/span> <\/span> Identify and assess customers\u2019\n needs to achieve satisfaction.<\/span> <\/span>
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6. <\/span> <\/span> <\/span> <\/span> <\/span> Diagnose and troubleshoot\n technical issues and provide solutions.<\/span> <\/span>
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7. <\/span> <\/span> <\/span> <\/span> <\/span> Escalate unresolved issues to\n the appropriate internal teams and follow up until\n resolved.<\/span> <\/span>
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8. <\/span> <\/span> <\/span> <\/span> <\/span> Documentation and Reporting:<\/span> <\/span>
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9. <\/span> <\/span> <\/span> <\/span> <\/span> Maintain detailed records of\n customer interactions, process customer accounts, and\n file documents.<\/span> <\/span>
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10. <\/span> <\/span> <\/span> <\/span> <\/span> Prepare and distribute customer\n activity reports.<\/span> <\/span>
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11. <\/span> <\/span> <\/span> <\/span> <\/span> Provide feedback on the\n efficiency of the customer service process.<\/span> <\/span>
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12. <\/span> <\/span> <\/span> <\/span> <\/span> Product/Service Knowledge:<\/span> <\/span>
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13. <\/span> <\/span> <\/span> <\/span> <\/span> Stay updated with product\n knowledge and new product/service offerings.<\/span> <\/span>
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14. <\/span> <\/span> <\/span> <\/span> <\/span> Provide customers with\n information about new features and services.<\/span> <\/span>
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15. <\/span> <\/span> <\/span> <\/span> <\/span> Team Collaboration:<\/span> <\/span>
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16. <\/span> <\/span> <\/span> <\/span> <\/span> Work closely with team members\n to meet and exceed customer service goals.<\/span> <\/span>
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17. <\/span> <\/span> <\/span> <\/span> <\/span> Collaborate with the sales and\n marketing teams to stay updated on product knowledge and\n promotions.<\/span> <\/span>
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18. <\/span> <\/span> <\/span> <\/span> <\/span> Qualifications: Bachelor\u2019s degree\n preferred.<\/span> <\/span>
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19. <\/span> <\/span> <\/span> <\/span> <\/span> Proven customer support\n experience, sales engineer or experience as a client\n service representative.<\/span> <\/span>
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20. <\/span> <\/span> <\/span>Strong phone contact handling skills and\n active listening.
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Requirements<\/h3>

1. <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Excellent communication and presentation skills.\n <\/span> <\/span> <\/span>
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2. <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Ability to multi\-task, prioritize, and manage time effectively.\n <\/span> <\/span> <\/span>
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3. <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Proficient in using customer support software, databases, and tools.\n <\/span> <\/span> <\/span>
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4. <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Familiarity with CRM systems and practices.\n <\/span> <\/span> <\/span>
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5. <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Personal Attributes:\n <\/span> <\/span> <\/span>
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6. <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Customer\-oriented and able to adapt/respond to different types of characters.\n <\/span> <\/span> <\/span>
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7. <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Positive attitude and a passion for providing exceptional customer service.\n <\/span> <\/span> <\/span>
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8. <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Problem\-solving skills and the ability to think on your feet.\n <\/span> <\/span> <\/span>
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Benefits<\/h3>


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  • Skill Development:<\/span> <\/span> <\/span> <\/b> Structured training and certification programs\n to enhance technical expertise.<\/span> <\/span>
    <\/p><\/li>

  • Career Growth:<\/span> <\/span> <\/span> <\/b> Continuous learning and advancement\n opportunities in a supportive work environment.<\/span> <\/span>
    <\/p><\/li>

  • Client Interaction:<\/span> <\/span> <\/span> <\/b> Work with leading industrial clients across\n multiple sectors, expanding your professional network.<\/span> <\/span>
    <\/p><\/li>

  • Positive Work Culture:<\/span> <\/span> <\/span> <\/b> Friendly, team\-oriented environment that values\n initiative, integrity, and innovation.<\/span> <\/span>
    <\/p><\/li>

  • PF & ESI<\/b> <\/span> <\/span>
    <\/p><\/li>

  • Employee Recognition Program<\/b> <\/span> <\/span>
    <\/p><\/li>

  • Attendance Bonus<\/b> <\/span> <\/span>
    <\/p><\/li>

  • Performance based yearly once Increment<\/b> <\/span> <\/span>
    <\/p><\/li><\/ul>

    <\/span> <\/span>
    <\/p><\/blockquote>


    <\/div><\/span>