Customer Support Executive Sales

1.<\/b> <\/span> <\/b> <\/b> <\/span> <\/span> <\/span> <\/span> Customer Handling: <\/b> <\/span> <\/span> <\/span>
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\n <\/span> <\/span> <\/span> Respond promptly\n to customer inquiries via phone, email, chat, and\n social media.<\/span> <\/span>
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<\/span> <\/span> <\/span> <\/span> <\/span> Provide accurate, valid, and\n complete information by using the right methods/tools. <\/span> <\/span> <\/span> <\/span> <\/span> <\/span>
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<\/span>Handle\n customer complaints, provide appropriate\n solutions and alternatives within the time\n limits, and follow up to ensure resolution.<\/span> <\/span> <\/span> <\/span> <\/span> \n <\/span> <\/span> <\/span> <\/span> <\/span> \n <\/span> <\/span> <\/span> <\/span>
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2.<\/b> <\/b> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/b> Problem Resolution:<\/b> <\/span> <\/span>
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\n <\/span> <\/span> <\/span> <\/span> <\/span> Identify and\n assess customers\u2019 needs to achieve\n satisfaction.<\/span> <\/span>
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<\/span> <\/span> <\/span> <\/span> <\/span> Diagnose and troubleshoot\n technical issues and provide solutions.<\/span> <\/span>
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\n <\/span> <\/span> <\/span> <\/span> <\/span> Escalate\n unresolved issues to the appropriate internal\n teams and follow up until resolved.<\/span> <\/span>
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3.<\/b> <\/b> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/b> Documentation and Reporting:<\/b> <\/span> <\/span>
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\n <\/span> <\/span> <\/span> <\/span> <\/span> Maintain detailed\n records of customer interactions, process customer\n accounts, and file documents.<\/span> <\/span>
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\n <\/span> <\/span> <\/span> <\/span> <\/span> Prepare and\n distribute customer activity reports.<\/span> <\/span>
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\n <\/span> <\/span> <\/span> <\/span> <\/span> Provide feedback\n on the efficiency of the customer service\n process.<\/span> <\/span>
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4.<\/b> <\/b> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/b> Product/Service Knowledge<\/b>:<\/span> <\/span>
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<\/span> <\/span> <\/span> <\/span> <\/span> Stay updated with\n product knowledge and new product/service\n offerings.<\/span> <\/span>
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<\/span> <\/span> <\/span> <\/span> <\/span> Provide customers with\n information about new features and services.<\/span> <\/span>
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5.<\/b> <\/b> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/span> <\/b> <\/b> Team Collaboration:<\/b> <\/span> <\/span>
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<\/span> <\/span> <\/span> <\/span> <\/span> Work closely with team\n members to meet and exceed customer service\n goals.<\/span> <\/span>
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<\/span> <\/span> <\/span> <\/span> <\/span> Collaborate with the sales\n and marketing teams to stay updated on product\n knowledge and promotions.<\/span> <\/span>
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Requirements<\/h3>
\n <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Excellent communication and presentation skills.\n <\/span> <\/span> <\/span>
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\n <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Ability to multi\-task, prioritize, and manage time effectively.\n <\/span> <\/span> <\/span>
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<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Proficient in using customer support software, databases, and tools.\n <\/span> <\/span> <\/span>
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<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Familiarity with CRM systems and practices.\n <\/span> <\/span> <\/span>
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<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Personal Attributes:\n <\/span> <\/span> <\/span>
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<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Customer\-oriented and able to adapt/respond to different types of characters.\n <\/span> <\/span> <\/span>
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<\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Positive attitude and a passion for providing exceptional customer service.\n <\/span> <\/span> <\/span>
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\n <\/span> <\/span> <\/span> <\/span> <\/span> <\/span> Problem\-solving skills and the ability to think on your feet.<\/span> <\/span> <\/span> <\/span>
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\n Qualifications: Bachelor\u2019s degree\n preferred.<\/span> <\/span>
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\n Proven customer support experience,\n sales engineer or experience as a client service representative.<\/span> <\/span>
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Strong phone contact handling skills and\n active listening.

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Benefits<\/h3>

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Skill\n Development:<\/span> <\/span> <\/span> <\/b> Structured\n training and certification programs to enhance\n technical expertise.<\/span> <\/span>
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Career\n Growth:<\/span> <\/span> <\/span> <\/b> Continuous\n learning and advancement opportunities in a\n supportive work environment.<\/span> <\/span>
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Client\n Interaction:<\/span> <\/span> <\/span> <\/b> Work\n with leading industrial clients across multiple\n sectors, expanding your professional network.<\/span> <\/span>
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Positive\n Work Culture:<\/span> <\/span> <\/span> <\/b> Friendly,\n team\-oriented environment that values\n initiative, integrity, and innovation.<\/span> <\/span>
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PF & ESI<\/b> <\/span> <\/span>
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Employee Recognition Program<\/b> <\/span> <\/span>
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Attendance Bonus<\/b> <\/span> <\/span>
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Performance based yearly once Increment<\/b> <\/span> <\/span>
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