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Srisattva Group

Customer Support Executive

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Job Description<\/span><\/b>: Customer Support Executive<\/span>
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Position<\/span><\/b>: Customer Support Executive<\/span>
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Organization<\/b>: Srisattva Group<\/span>
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CTC<\/b>: \u20b925,000 \u2013 \u20b930,000 per month<\/span>
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Location<\/b>: Nungambakkam, Chennai<\/span>
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Experience<\/b>: 4\u20135 years<\/span>
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Employment Type<\/b>: Full\-Time
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About the Organization<\/b>:<\/span>
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Srisattva Group is a professional services and consulting organization providing solutions in Accounting & Compliance, ERP/CRM Implementation, Business Process Automation, and Staffing Support. The group partners with startups, SMEs, and enterprise clients to deliver structured, scalable, and value\-driven business solutions.
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Role Overview<\/b>:<\/span>
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The Customer Support Executive will oversee ERP\-driven operational processes, ensuring efficiency, accuracy, and compliance. The role involves leading ERP\-related activities, supporting system improvements, and coordinating with internal teams to streamline business operations.<\/span>
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Key Responsibilities<\/b>:<\/span>
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  • Oversee and manage day\-to\-day operations using ERP systems<\/span>
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  • Ensure accurate data entry, validation, and system updates<\/span>
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  • Supervise invoicing, billing, and basic accounting processes through ERP<\/span>
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  • Coordinate with cross\-functional teams for workflow execution and issue resolution<\/span>
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  • Support ERP implementation, customization, and continuous improvement initiatives<\/span>
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  • Generate and analyze reports to track operational performance<\/span>
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  • Ensure adherence to organizational processes and compliance standards<\/span>
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  • Maintain ERP documentation, records, and best practices<\/span>
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  • Provide guidance and support to junior team members/users<\/span>
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    Required Skills & Competencies<\/b>:<\/span>
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    • 4\u20135 years of experience in ERP operations/support roles<\/span>
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    • Hands\-on experience with Zoho applications (Books, CRM, Inventory) and Tally (Tally Prime/ERP)<\/span>
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    • Strong analytical and data management skills<\/span>
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    • Good leadership, communication, and coordination abilities<\/span>
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    • Problem\-solving mindset with strong attention to detail<\/span>
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    • Proficiency in MS Office, especially Excel.<\/span>
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      Qualifications<\/b>:<\/span>
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      • Graduation (B.Sc / BCA / Any Degree or equivalent)<\/span>
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      • ERP or Tally certification is an added advantage<\/span>
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        Compensation & Benefits<\/b>:<\/span>
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        Salary<\/b>: \u20b925,000 \u2013 \u20b930,000 per month<\/span>
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        • Exposure to ERP implementation and automation projects<\/span>
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        • Career growth opportunities in ERP and operations domain<\/span>
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        • Collaborative and professional work environment<\/span>
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          Job Type<\/b>: Full\-Time:<\/span>
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          Work Location<\/b>: In\-person (Nungambakkam, Chennai)
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