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Stutzen Corporates

Customer Support Executive

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Job Title: Customer Support Executive<\/b><\/span>
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Job Location:<\/b><\/span> Sivakasi<\/span>
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Job Type:<\/b><\/span> Full\-time<\/span>
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Company Name<\/b>: Stutzen corporate Private Limited<\/span>
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Job Summary:<\/b><\/span>
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We are seeking a dedicated and customer\-focused <\/span>Customer Support Executive<\/b><\/span> to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction and loyalty.<\/span>
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Requirements<\/h3>


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Key Responsibilities:<\/b><\/span><\/b>
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  • Respond to customer inquiries via phone, email, chat, and social media.<\/span><\/b>
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  • Provide accurate, valid, and complete information by using the right tools and resources.<\/span><\/b>
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  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.<\/span><\/b>
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  • Maintain a positive, empathetic, and professional attitude toward customers always.<\/span><\/b>
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  • Identify customer needs and assist them in using specific features or services.<\/span><\/b>
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  • Collaborate with other departments to ensure seamless customer service.<\/span><\/b>
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  • Keep records of customer interactions, process customer accounts, and file documents.<\/span><\/b>
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  • Follow communication procedures, guidelines, and policies.<\/span><\/b>
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  • Escalate unresolved issues to the appropriate internal teams.<\/span><\/b>
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  • Assist in creating reports on customer feedback and service trends.<\/span><\/b>
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    Requirements and Skills:<\/b><\/span><\/b>
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    • Proven experience as a Customer Support Executive, Customer Service Representative, or a similar role.<\/span><\/b>
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    • Excellent communication and interpersonal skills.<\/span><\/b>
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    • Ability to multi\-task, prioritize, and manage time effectively.<\/span><\/b>
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    • Strong problem\-solving skills and attention to detail.<\/span><\/b>
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    • Proficiency in Microsoft Office Suite and customer service software.<\/span><\/b>
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    • Ability to work independently and as part of a team.<\/span><\/b>
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    • [Educational Requirement: B.Sc computer science, BCA or any relevant degree<\/span><\/b>
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      Benefits<\/h3>

      Benefits:<\/b><\/span>
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      • Competitive salary and performance\-based incentives.<\/span>
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      • Comprehensive training and development programs.<\/span>
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      • Opportunities for career growth and advancement.<\/span>
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      • Flexible work environment.<\/span>
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        If you are a proactive individual with a passion for customer service and problem\-solving, we invite you to apply and become a valued member of our team.<\/span>
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        How to Apply:<\/b><\/span>
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        Interested candidates can apply through https://stutzen.zohorecruit.com/jobs/Careers<\/a> <\/span>
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