Customer Support Officer

New Job Alert 📢

Customer Support Officer

Location: Remote
Pay: ₦350,000 – ₦450,000
Application Closes: Not specified

To apply:
https://docs.google.com/forms/d/e/1FAIpQLSfPRMpU8lspHk8uWAG2D7KkNfdCfQJt3kxwjDDR0aO0-8jTuA/viewform

Requirements:
√ Bachelor's degree in a related discipline
√ 1–3 years of experience in customer support (experience in fintech, crypto, remittance, or digital payments is an advantage)
√ Solid knowledge of stablecoins, blockchain networks, wallet addresses, deposits, and withdrawals
√ Strong verbal and written communication skills
√ Excellent problem-solving and customer conflict management abilities
√ Detail-oriented, responsible, and highly accountable
√ Comfortable working with digital support tools and technology platforms
√ Ability to manage multiple tasks efficiently in a dynamic environment

Responsibilities:
√ Provide timely support to customers through email, live chat, and other support channels
√ Investigate and resolve customer issues, escalating complex cases when required
√ Assist users with payment-related concerns, including deposits, withdrawals, wallet transfers, and network-related issues
√ Guide customers through fintech and digital payment processes in a clear and professional manner
√ Identify recurring customer challenges and recommend improvements to internal processes
√ Adhere to company policies, operational procedures, and security standards at all times