Customer Support Representative (French speaking)

Job Summary:

We are seeking an energetic French-speaking Customer Service Representative (level I). The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company.
The duties are a wide variety of administrative work and taking calls.

• Take inbound and outbound calls
• Process the incoming orders before 3PM (Incl. web orders)
• Create invoices
• Participate in CSR-teams meetings
• Ensure excellent service
• Escalate issues/complaints to the correct person/department if they cannot resolve it themselves
• Provide technical (product) support
• Keep the product & DAP knowledge updated by participating webinars/training
• Stay sharp on any leads or possible up-sell + cross sell possibilities
• Assign leads to the territory manager
• Proactive in finding improvements
• Translation of message templates (if in possession of any extra language skill)
• Achieve set KPI’s
• Process any other requests incoming via Teams or Email
• Supporting referral program(s)

Basic Qualifications

• Associate degree equivalent required
• 1> year experience in a Customer Service department; or something similar
• Ability to communicate professionally and effectively, both verbally and in writing
• Results-driven with the ability to make sound decisions and exercise good judgment
• Proficiency in Microsoft Office required; experience with customer service or ticketing systems preferred
• Excellent organization, communication, interpersonal, analytical and problem-solving skills
• Strong attention to detail and organizational skills.
• Ability to report to work in a timely manner in accordance with the assigned work schedule
• Make appropriate judgments, keeping customer service and time sensitivity a priority
• Professional appearance and attitude.

What do we offer

• An opportunity to support and drive the growth of XPEL in Europe and UK
• Be part of a team of 180+ motivated employees in Europe
• An individual onboarding plan
• A performance based quarterly bonus scheme
• Company laptop
• Hybrid workplace
• A fast-paced environment in the automotive industry
• Monthly free lunch

Compensation

32.500 - 37.500 Euro Annual

This position is eligible for a quarterly bonus, based on KPI's.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.