Customer Support Specialist
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Procurement & Logistics Manager__
Your role and responsibilities
As a Customer Service Specialist, you will be the link between our customers and operations team, handling order processing and customer support through the entire delivery cycle.
Key responsibilities:
- Process sales orders into SAP and provide customer support from order entry to shipping
- Respond to customer inquiries via phone, email, and chat
- Resolve product or service issues and escalate unresolved matters to internal teams
- Maintain customer records and documentation of interactions
- Support continuous process improvement and team backup duties
- Ensure compliance with ABB Code of Conduct and HSE standards
Our team dynamics
You will work within a dynamic customer support team, reporting to your team manager. You'll collaborate across operations, sales, and product teams in a customer-centric environment that values continuous improvement and teamwork.
Qualifications for the role
- Extensive SAP knowledge with hands-on order processing experience
- Strong customer service background with proven phone, email, and chat support
- Excellent problem-solving and documentation skills
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and ability to master business systems
- Distribution or electrical product industry experience is preferred, but not essential
- Knowledge of electrical products and power distribution would be ideal
More about us
ABB's Distribution Solutions Division (ELDS) facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality and grid resilience. We deliver medium-voltage switchgear (1 to 66 kilovolts), circuit breakers, sensors, motor control centers, and low-voltage solutions to utilities, industry, and infrastructure segments worldwide.Our ABB Ability™ enabled connected solutions help customers improve energy efficiency, enhance operational reliability, and achieve sustainability objectives. We foster a culture of continuous improvement, collaboration, and safety, supporting customers throughout the product lifecycle while contributing to the global energy transition.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.