Customs Operations FinOps Specialist
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
You will be responsible to:
Generate and validate invoices (manual/system-based) for customs services.
Ensure month end closure activities done on time.
Record revenue charges, taxes, duties, and incidental costs in job systems (e.g., Kewill). Validate and manage costs from customs and third-party agents; handle ad-hoc cost entries.
Process invoice cancellations and reissuance based on approvals.
Coordinate invoice dispatch and ensure timely communication with Customer Experience and Ops teams.
Manage customer relationships and deliver exceptional service to both internal and external stakeholders through professional email communication.
Support compliance reviews and provide accurate data for KPI and Management Information System reporting.
Accountabilities
Accurate and timely generation, validation, and dispatch of invoices for customs-related services.
Precise recording and reconciliation of costs, taxes, and duties in job systems to maintain financial integrity.
Compliance with internal controls and external regulations for customs financial processes.
Delivery of error-free financial data to support reporting and audit requirements.
Address and resolve customer complaints or disputes promptly while maintaining alignment with company policies and procedures.
Collaborate with team members to ensure efficient and effective completion of multiple operational activities.
Apply problem-solving skills to identify and address customer issues.
We are looking for:
Any Graduate with at-least 2 years of Customer Service experience.
Background in Finance would be added advantage.
Good oral and written communication skills.
Good at MS Office skills.
Should be comfortable working in Rotational shift (no night shift)
Candidates preferred from Shipping/Logistics background.
Required Business/ Technical Knowledge
Strong email communication skills and effective problem-solving abilities.
Excel Knowledge is must
High attention to detail with strong organizational capabilities.
Ability to work collaboratively in a team and support rotating shifts as needed.
Ability to manage multiple tasks simultaneously.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.