Cyber Security Analyst

• Provide technical support to customers in real time, delivering clear and professional responses
• Analyze logs, graphs, and dashboards, isolating and investigating data using tools like Kibana/OpenSearch
• Manage and own customer cases and internal tickets in Jira Service Management (JSM)
• Perform back-office tasks, including adding fingerprints of attacks after analyzing the attack's identifiers
• Write and optimize SQL queries for data retrieval, analysis, and manipulation in BigQuery/Snowflake
• Communicate with global customers, ensuring timely responses and effective issue resolution
• Work in a shift-based schedule, including weekends

• 2+ years of experience in data analysis, including working with logs and dashboards
• Experience working with web traffic data, including HTTP traffic, logs, request analysis, and traffic pattern investigation
• Strong SQL skills: Common Table Expressions (CTE), aggregations, GROUP BY, ORDER BY, filters, window functions (e.g., RANK()), and subqueries
• Experience with SIEM systems. Nice to have: experience with the Elastic Stack
• Technical understanding of web technologies and client–server architecture (APIs, HTTP, basic HTML/JavaScript)
• Strong troubleshooting and problem-solving skills
• Experience in customer support, including direct communication with clients; professionalism and politeness are essential
• Strong English communication skills

WILL BE A PLUS:

• Experience in a Cybersecurity Analyst/Researcher role, ideally supporting external customers in threat detection and response
• Experience in web security and security research: web application security, bot management, fraud detection
• Basic Python skills
• Experience with Kibana

• High level of responsibility and ownership
• Ability to work independently with minimal supervision
• Planning and decision-making skills with considerations for multiple integrated systems
• Proactive communicator who keeps stakeholders informed without being prompted