Cyber Technician (Server Administrator)

Position Title: Cyber Technician (Server Administrator)

Location: Fort Knox, KY

Clearance Type: SECRET

Compensation: $95K-$102K

Responsibilities include (but are not limited to):

• Respond to AESMP/ITSM trouble tickets and service requests related to server administration, desktop/laptop support, and cybersecurity issues.
• Perform system updates, software installations, STIG compliance, and vulnerability patching on Windows systems and servers.
• Provide touch labor and remote support for end-user devices (desktops, laptops, printers, storage devices) across NIPR/SIPR networks.
• Track, assign, and resolve ITSM work orders; document all materials, time, and system changes within ticketing tools.
• Assist in diagnosing and resolving cyber-related incidents and coordinate with network and application teams as needed.
• Review, draft, and update SOPs, Technical Training Plans (TTPs), and RMF artifacts for submission to the Government for approval.
• Establish repeatable technical procedures to resolve recurring issues and improve security compliance posture.
• Provide guidance to NEC staff, IMOs, and end-users regarding cybersecurity policies and best practices.
• Support system design, planning, and installation for new or existing systems while ensuring proper documentation.
• Recommend system modifications to reduce user problems or mitigate cyber vulnerabilities.
• Prepare daily or weekly progress reports and update ITSM records accordingly.