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ndeavour

D365 F&O L3 Technical Support Analyst (SCM)

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Mobile Wave Solutions is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet the evolving needs of our clients. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation.

About the role

We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Technical Support Analyst to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex technical incidents, develop and deploy robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with functional leads and service management to ensure high-quality outcomes aligned to SLAs and best practices.

The ideal candidate will have 5+ years of relevant D365 F&O development experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering extension-based customisations, integrations, and supportable solutions in production environments. A relevant Microsoft D365 Developer certification is mandatory.

Key Responsibilities:

Level 3 Support (Production Support & Escalations)

  • Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests.

  • Investigate and resolve complex production issues, including:

  • Batch job failures and performance bottlenecks

  • Data integrity, posting issues, and intermittent defects

  • Integration failures and API/service errors

  • Environment-specific issues across Dev/Test/UAT/Prod

  • Perform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques.

  • Produce high-quality fixes (hotfixes, data fixes, configuration-supporting code changes) ensuring minimal operational impact.

  • Work with Microsoft Support and third-party vendors/ISVs as needed for critical defects.

Development & Engineering (X++, Extensions, Best Practice)

  • Design, build, and maintain extension-based solutions following Microsoft best practices (no over-layering).

  • Develop and support:

  • X++ customisations and extensions

  • SSRS reports, Data Entities, and OData/Custom services

  • Batch framework enhancements and asynchronous processing

  • Conduct code reviews to ensure:

  • Performance, security, maintainability, and supportability

  • Compliance with coding standards and deployment guardrails

  • Optimise solution performance through:

  • Query tuning, indexing recommendations, caching considerations

  • Efficient batch scheduling and workload separation

Integrations, Data & Platform Support

  • Support and enhance integrations including:

  • OData, REST services, DMF (Data Management Framework)

  • Azure integrations (e.g., Service Bus, Functions, Logic Apps) where applicable

  • Power Platform integration touchpoints (as relevant)

  • Diagnose and resolve interface and data movement issues (mapping, transformations, retries, sequencing).

  • Support data activities such as:

  • Data corrections, reconciliation routines, and entity-based imports/exports

  • Ensuring auditability and controlled execution of data fixes

Release, Environment & DevOps Management

  • Support and contribute to release planning and deployment execution across environments (Dev/Test/UAT/Prod).

  • Work with Azure DevOps to manage:

  • Work items, branching, pull requests, and build/release pipelines

  • Maintain and improve CI/CD practices including:

  • Automated build validation, code quality checks, release approvals

  • Support LCS activities (as applicable):

  • Environment health checks, deployable packages, updates/hotfixing

Security & Licensing

  • Manage user access rights

  • Security role troubleshooting and duty/privilege analysis

  • Support user licencing (assign/remove licences & support licence renewal process)

Service Management, Documentation & Continuous Improvement

  • Operate within ITIL-aligned MSS processes: incident, problem, change, and request fulfilment.

  • Produce clear technical documentation:

  • RCA reports, technical notes, deployment runbooks, knowledge base articles

  • Identify recurring issues and implement problem prevention and automation.

  • Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer

Qualifications:

  • 5+ years hands-on development experience with D365 Finance & Operations

  • Proven experience working in production support / managed services or a similar BAU environment.

  • Strong track record of delivering supportable customisations and fixes in live systems.

Technical Skills (Must Have)

  • Strong D365 F&O development skills in:

  • X++, extensions, event handlers, Chain of Command

  • Debugging techniques and log/trace analysis

Experience with:

  • SSRS, Data Entities, DMF

  • Integrations (OData/services; ideally Azure integration patterns)

Familiarity with:

  • LCS, deployable packages, servicing and updates

  • Azure DevOps (repos, PRs, pipelines, releases)

Advantages

  • Telecommunications and Satellite Communications Industry

  • Regulatory or compliance-driven industries

Experience supporting:

  • Multi-legal entity and multi-country deployments

  • High-volume transactional environments

Exposure to:

  • Performance testing, monitoring, and tuning practices

  • Security role troubleshooting and duty/privilege analysis

Our Benefits

  • Remote or Hybrid Work Options

  • Private Health Insurance, including dental care

  • Additional Holidays after your 1st and 5th year

  • Sponsored Training & Certifications

  • Employee Referral Bonuses

  • Multisport Card – fully covered

  • Fun Office Space with relaxation zones and free parking