Data Delivery Manager

Data Delivery Managers are responsible for managing Data Delivery for clients, from scoping the necessary Data Products required to meet the needs of our clients to ensuring legal, privacy, permissive-use, and delivery compliance.

Location: Lomas Atlas, Mexico City, MX
Please submit CV in English

DUTIES AND RESPONSIBILITIES

• Collaborate with Acxiom clients and prospects, Sales Executives, and Account teams regarding the ethical use of data elements and packages for individual client use cases. Define data element and package requests within the client contractual terms and drive execution based on client priorities.
• Coordinate and manage file receipt, execution of data appends or file generation and final shipment of reports and data to the client while adhering to project requirements, client timeframes, and quality standards.
• Research and provide status updates regarding system or data issues with a high sense of urgency.
• Lead billing closeout, usage tracking, and account receivable reviews.
• Define and execute contractual and solution changes, requested solution process improvements, and changes for data contracts.
• Actively demonstrate and execute effective, concise communication and active listening skills with Acxiom clients and prospects, Sales Executives, and Account teams. Focuses on the clients’ needs by establishing credibility and building relationships

QUALIFICATIONS

Required Experience

• Bachelor’s degree or equivalent work experience
• 5+ years' experience in an Operations, Data or Delivery role with client-facing responsibilities
• Experience leading multiple projects concurrently
• Excellent verbal and written communication, presentation skills
• Validated experience comfortably communicating across all levels of an organization
• Proficient in Microsoft Office Suite of tools
• Solid analytical, problem solving, and decision-making skills

What will set you apart:

• Experience reviewing contracts
• Experience in data processing
• Real passion for forming and driving successful client relationships
• Strong collaboration capabilities

Mexico City