Recruiter for this role:

Andre Braz

As a Data Operations Data Engineer, your purpose is to keep our data platform reliable, secure, observable and cost-effective, and to help it evolve in a controlled, well-governed way. You’ll be the hands-on operational counterpart to the Data Platform Manager: owning the day-to-day platform “running” work (support, incident response, release readiness, operational hygiene) and driving pragmatic improvements that reduce routine work and improve developer experience.
This role blends DataOps / Platform Ops / Reliability Engineering for data: you’ll sit close to the engineering teams, understand how pipelines and services behave in production, and ensure we have the right tooling, standards, automation and runbooks to operate confidently at scale. This complements the wider engineering assurance and operational excellence expectations across the organisation.


Key Responsibilities
Platform operations & reliability
Own the operational health of the data platform: availability, performance, resilience, and recoverability (including backup/restore and DR readiness where applicable).

Establish and maintain operational rhythms: health checks, operational dashboards, SLOs/SLIs, alert tuning, and routine maintenance.

Improve “engineering hygiene” across environments (dev/test/prod), ensuring consistent, repeatable deployments and minimal manual steps.

Support, incident management & problem elimination
Act as a primary point of contact for platform support and BAU issues, triaging tickets/incidents and coordinating fixes across Data Engineering and Platform Engineering.

Lead incident response for data-platform issues (including stakeholder comms), run post-incident reviews, and drive preventative actions.

Build and maintain high-quality runbooks and operational documentation.

Release & change management (data platform + pipelines)
Support safe, predictable releases by coordinating operational readiness: change validation, rollout/rollback plans, and production readiness checks.

Partner with engineers to ensure changes meet assurance standards (testing, documentation, observability, access controls).

Observability, data quality & operational governance
Alerting for critical workloads and services (including pipeline success/failure, latency, throughput, and downstream impact).

Implement and evolve data quality checks, anomaly detection, and “known issue” playbooks to reduce repeat incidents.

Ensure platform operations align with security, privacy, access control and internal governance expectations.

Automation & platform evolution
Reduce operational toil through automation (scripts, tooling, self-service workflows, CI/CD improvements).

Contribute hands-on code/config changes where needed to enable platform reliability and developer productivity (for example: deployment automation, environment provisioning, operational tooling).

Maintain technical awareness of new and relevant technologies and recommend improvements where they materially increase reliability, security, or efficiency.

Cost, capacity & vendor/tooling support
Monitor platform usage and costs; identify optimisation opportunities and support capacity planning with the Data Platform Manager.

Support tooling and vendor management activities (evaluations, renewals, usage reporting) with pragmatic operational input.

Knowledge, skills and experience required
Our core tech stack includes Python, Typescript (Node.js and React), AWS, Kubernetes, DataDog, GraphQL, PostgreSQL, Mongo and Kafka.
We’re looking for someone who brings:
Strong hands-on production experience operating cloud platforms and data systems (mid-level/senior individual contributor), including incident response and operational ownership.

AWS depth (e.g., building/operating data workloads and services on AWS) and comfort navigating common data-adjacent services; experience operating Glue/Lambda/Step Functions/S3/Athena-style components is a plus.

Solid engineering skills in Python (and comfort reading/modifying services or automation code), plus strong SQL.

Experience with CI/CD and infrastructure automation (e.g., Terraform and build/release tooling), with a bias for repeatability and auditability.

Practical experience with observability (monitoring/alerting/logging/tracing), ideally including DataDog, and a track record of improving signal quality (not just adding alerts).

Working knowledge of containers/Kubernetes operations and the patterns required for safe production change.

Familiarity with data platform building blocks (batch + streaming): orchestration, ETL/ELT, data modelling basics, and streaming concepts (Kafka familiarity is a plus).

Strong documentation and stakeholder skills: able to explain incidents, risks and trade-offs clearly to both technical and non-technical partners.

Comfort working across distributed teams, proactively managing dependencies and keeping work moving without constant oversight.

Nice to have:
Experience operating data tooling such as Spark/PySpark, Airflow/Prefect, and/or data catalog/governance tools.

Familiarity with security controls for data platforms (secrets management, IAM patterns, network controls, audit logging).

Working style & expectations
You’ll collaborate closely with the Data Platform Manager (London-based) and the wider data engineering team (Mumbai-based) and will sometimes need working-hour overlapfor incidents, releases, and stakeholder communication.

You will participate in an on call/support rota (or act as escalation support), with the goal of steadily reducing incidents through automation and problem elimination.







About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at recruitment@collinson.com

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• Medical & Dental Care

• Priority Pass Membership

• Childcare allowance (for children up to 6 years old)

• Birthday day off

• Work From Anywhere 8 weeks per year