Key Responsibilities<\/span><\/b>
<\/p>1. Data\nVerification <\/span><\/span><\/span>
<\/span><\/span><\/div>- Review submitted documents for accuracy and completeness. <\/span><\/span><\/span><\/li><\/ul>
- Identify errors, inconsistencies, and missing evidence. <\/span><\/span><\/span><\/li><\/ul>
- Compile lists of errors and gaps in documentation. <\/span><\/span><\/span><\/li><\/ul>
- Track and report work weekly, highlighting basic patterns and\n recurring issues. <\/span><\/span><\/span><\/li><\/ul><\/div>
2. Document\nManagement <\/span><\/span><\/span>
<\/span><\/span><\/div><\/h6><\/div>- Administer large volumes of documents efficiently and\n accurately. <\/span><\/span><\/span>
<\/span><\/span><\/li>- Scan, upload, download, and print documents as needed. <\/span><\/span><\/span>
<\/span><\/span><\/li>- Apply consistent naming and filing conventions for both paper\-based\n and electronic records. <\/span><\/span><\/span>
<\/span><\/span><\/li>- Maintain an auditable record of all franchisee value chain\n activities to ensure full compliance. <\/span><\/span><\/span>
<\/span><\/span><\/li>- Collaborate across departments to ensure timely and accurate\n uploads to SmartLink. <\/b><\/span><\/span><\/span>
<\/li><\/ul>3. Stakeholder\nEngagement <\/span><\/span><\/span><\/b>
<\/span><\/span><\/div>- Follow up with relevant stakeholders to obtain missing documents or\n information. <\/span><\/span><\/span>
<\/span><\/span><\/li>- Communicate with implementing partners, coaches, and other\n stakeholders to provide guidance on documentation standards. <\/span><\/span><\/span>
<\/span><\/span><\/li>- Escalate recurring issues and contribute to collective\n problem\-solving around documentation and data workflows. <\/span><\/span><\/span>
<\/li><\/ul>4. Reporting and\nAnalysis <\/span><\/span><\/span><\/b>
<\/div>- Report on figures and trends using Excel or other tools. <\/span><\/span><\/span>
<\/span><\/span><\/li>- Support the team in identifying systemic issues and proposing\n improvements. <\/span><\/span><\/span>
<\/span><\/span><\/li>- Work under tight\ndeadlines while maintaining high standards of accuracy and completeness<\/span><\/span><\/span>
<\/span><\/li><\/ul><\/div><\/span>
Requirements<\/h3>
Key Person\nSpecifications<\/span><\/span><\/b>
<\/p>Desired Competencies <\/span><\/span><\/b>
<\/span><\/p>\u2022 <\/span><\/span><\/b>Exceptional attention to detail and accuracy.
\u2022 Effective time management and ability to meet tight deadlines.
\u2022 Professional and clear communication.
\u2022 Proactive stakeholder engagement and follow\-up.
\u2022 Familiarity with CRM systems (Microsoft Dynamics 365 is advantageous).
\u2022 Proficiency in Microsoft Outlook, Word, Excel, Zoom, and Teams. <\/span><\/span>
<\/span><\/p>Desired Experience <\/span><\/span><\/b>
<\/span><\/p>- \u2022 Experience in\nhigh\-volume document and data handling.
\u2022 Proven ability in document checking, scanning, uploading, and filing.
\u2022 Experience in work tracking and reporting.
\u2022 Prior engagement with stakeholders to resolve data/document gaps. <\/span><\/span>
<\/span>Desired Qualifications <\/span><\/span><\/b>
<\/span> <\/span><\/span><\/span><\/span><\/span>Post\-matric qualification or\nequivalent experience. <\/span><\/span><\/span>
<\/span><\/span><\/span><\/span><\/li><\/ul>
<\/div><\/span>
