Data Services Product Lead

Department: Group Chief Data Office/Scalable Data Services/E2E Services

Position: Data Services Product Lead

Job Scale 18 (JCF) / 12 (GJA)

GJA Title: Data Management Expert V

Who we are

Data is one of the foundations of ING’s strategy to become one digital bank and Data Services is the place to operationalize and execute our data strategy . The Data Services organization will fulfil ING’s strong belief that data is key in ING’s ambition to become a data driven digital bank, where we need more granular data of high quality to manage the bank wide (customer-)processes, modelling and decision making.

Job Description

As data becomes increasingly central to ING’s business operations and regulatory compliance, maintaining high standards is critical. The E2E Services function is responsible to ensure that compliance is embedded into every stage of the data product lifecycle - from design to deployment and ongoing operations using an integrated approach towards Data Governance, Data Protection, Data Quality, and Data Control & Reconciliation.

As a Data Services Product Lead, you will oversee end-to-end compliance across all key data management controls, enabling data products to go live fully compliant. Your responsibilities include fostering effective collaboration between local data domains and data consumers, guiding remediation efforts with actionable reporting and structured processes, and enabling robust and cohesive implementation of data practices globally. You will work with a distributed team of experts based in the Netherlands, the Philippines, and Romania.

Key Responsibilities

• Lead the end-to-end lifecycle of data products within assigned domains (e.g., Finance, Risk, Tech, Retail, Wholesale Banking), ensuring measurable business value.
• Collaborate with Data Owners, Data Users, Data Engineers, and Domain Experts to translate business needs into technical requirements.
• Oversee compliance with regulatory standards and data governance frameworks throughout the data product lifecycle.
• Facilitate cross-functional communication, resolve roadblocks, and foster shared understanding of goals within the domain.
• Manage the product backlog, prioritize features, and allocate resources to maximize value for assigned data products.
• Bridge the gap between data capabilities and business strategy to drive data-informed decision-making.
• Define and communicate a clear data product roadmap, prioritizing features based on impact and managing stakeholder expectations.
• Champion data product adoption, through (Data) User training, impact measurement, and ongoing stakeholder engagement.
• Monitor industry trends, emerging technologies, and best practices in data management, and proactively identify opportunities for continuous improvement across the processes you are implementing.
• Prepare external/internal presentations to senior management and regulatory parties as needed for your portfolio.

Qualifications:

• Master’s degree (MSc) in a relevant field
• ~8-10 years of experience in operations, banking, or consultancy, ideally in a complex global environment.
• Track record experience with diverse work cultures - working with multi-country teams. Demonstrated ability to manage and influence senior stakeholders at the highest levels of the organization, driving strategic alignment and successful outcomes across complex initiatives
• Excellent understanding of regulatory requirements and data governance frameworks.
• Strong on conceptual thinking and able to execute - Demonstrated ability to simplify complexity, drive operational excellence, and deliver measurable improvements.
• Proficient / fluent English - Strong effective English writing, communication and presentation skills
• Skilled at fostering collaboration across diverse teams and cultures.
• Team player with strong communication and collaboration skills – Proven track record of empowering teams to act autonomously, think innovatively, and be accountable.
• High organizational sensitivity and ability to build strong networks within the organization.
• Self-starter with strong attention to detail, committed to continuous improvement.
• Solid background and experience in portfolio / project management
• Leadership and coaching: Skilled in inspiring, mentoring, and developing together with Product Owners and broader teams, fostering a culture of continuous improvement, ownership, and strategic impact.

What we offer

• An inspiring and challenging work environment in an internationally focused business, at a key position with high exposure
• Opportunity to further enhance our data function across the bank
• Full time position (36/40-hour working week)
• Attractive employee benefits package