Deli Lead
The Deli Lead will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Deli Lead is to oversee associates, customer satisfaction and standards for the Deli Department, in the absence of the Grocery Manager. As a part of the Hansen’s IGA Market leadership team, the Deli Lead must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.
Duties & Responsibilities
- Serve customers in the Deli Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
- Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
- Manage all areas of the Deli Department, consistently leading by example and applying effective management techniques
- Ensure that the Deli Department is always fully stocked with the best quality products
- Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized
- Order inventory based on reports (shrink, overage, expired, etc.)
- Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
- Assist with unloading daily deliveries
- Create attractive Deli Department displays and end caps based on specific sales for the week
- Communicate with Deli Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
- Participate in additional training and leadership activities as directed
- Operate, maintain and clean Deli equipment including, u-boats, flat carts and pallet jacks
- Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
- Assist with all other Deli Department duties as needed