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Lookers

Deliveries Team Leader

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About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Deliveries Team Leader - Group Fleet Gateshead

Permanent, Full Time

40 hours per week (Monday-Friday 9:00am–5:30pm) - Hybrid working

Competitive salary + bonus opportunity

We have a brand new opportunity for a Deliveries Team Leader to join our team and support the effective day‑to‑day operation of our Deliveries function at Group Fleet Gatshead. This role is ideal for someone with strong organisational skills, a solid understanding of fleet operations, and the ability to support both colleagues and management in a fast‑paced environment.

You will oversee daily vehicle progress, maintain accurate reporting, and contribute to cost‑efficient working practices. You will also provide reliable holiday and absence cover to ensure continuity of service, and support colleagues with customer complaints during periods of high volume.

Role Responsibilities

  • Oversee daily Deliveries Team activity to ensure vehicles are progressed accurately and efficiently.

  • Prepare and maintain reporting to support forecasting and team performance.

  • Support colleagues with customer complaints during busy periods, escalating where required.

  • Identify opportunities to improve cost efficiency and enhance customer service.

  • Attend stakeholder calls and support management with updates and actions.

  • Provide holiday and absence cover to maintain service levels.

  • Contribute to a positive, collaborative and inclusive team culture.

Skills & Experience

  • Strong knowledge of fleet operations.

  • Excellent organisational and time‑management skills.

  • Ability to work independently and collaboratively.

  • Confident in interpreting and producing reporting.

  • Strong communication and interpersonal skills.

  • Calm, solutions‑focused approach under pressure.

  • High attention to detail and accuracy.

  • Flexibility to support during periods of high workload or absence.

Core Benefits:

  • Competitive salaries with structured pay scales and progression as you grow within the business
  • Generous annual leave that increases with your length of service
  • Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
  • Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

  • Eyecare vouchers to help cover vision care needs
  • Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
  • Dental insurance for everyday dental care and unexpected treatments
  • Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

  • MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
  • Free will writing services to help plan for the future
  • Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

  • Discounted gym memberships to support an active lifestyle
  • Travel insurance to help you explore with confidence
  • Access to home and technology vouchers
  • bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.