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Delivery Head

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Delivery & Operations Management<\/span><\/b> <\/span><\/span><\/span><\/span>
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· Own and manage end\-to\-end delivery of projects/programs, ensuring adherence to scope, timelines, quality, and budgets <\/span><\/span><\/span><\/span>
<\/span><\/span>· Establish and monitor delivery governance, KPIs, SLAs, and performance metrics <\/span><\/span><\/span><\/span>
<\/span><\/span>· Drive operational efficiency through continuous process improvements <\/span><\/span><\/span><\/span>
<\/span><\/span>· Proactively manage delivery risks, issues, and escalations <\/span><\/span><\/span><\/span>
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Technical Leadership<\/span><\/b> <\/span><\/span><\/span><\/span>
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· Provide strong technical guidance and oversight across delivery teams <\/span><\/span><\/span><\/span>
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· Review and validate solution designs, architecture, and technical decisions<\/span><\/span><\/span><\/span>
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· Ensure use of appropriate technologies, tools, and best practices <\/span><\/span><\/span><\/span>
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· Collaborate closely with engineering, product, and QA teams for seamless delivery<\/span><\/span><\/span><\/span>
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Team & People Management<\/b> <\/span><\/span><\/span><\/span><\/span>
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· Lead, mentor, and manage cross\-functional delivery and operations teams <\/span><\/span><\/span><\/span><\/span>
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· Oversee capacity planning, performance management, and skill development <\/span><\/span><\/span><\/span><\/span>
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· Build a high\-performing, collaborative, and accountable team culture <\/span><\/span><\/span><\/span><\/span>
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Stakeholder & Client Management<\/b> <\/span><\/span><\/span><\/span><\/span>
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· Act as the primary escalation and communication point for senior stakeholders and clients <\/span><\/span><\/span><\/span><\/span>
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· Provide regular updates on delivery status, risks, and mitigation plans <\/span><\/span><\/span><\/span><\/span>
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· Ensure high customer satisfaction and long\-term relationship management <\/span><\/span><\/span><\/span><\/span>
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Process & Continuous Improvement<\/b> <\/span><\/span><\/span><\/span><\/span>
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· Define, implement, and optimize delivery models (Agile, Scrum, Waterfall, or Hybrid) <\/span><\/span><\/span><\/span><\/span>
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· Drive continuous improvement initiatives to enhance productivity and quality <\/span><\/span><\/span><\/span><\/span>
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· Ensure compliance with organizational and industry standards<\/span><\/span><\/span><\/span><\/span>
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Requirements<\/h3>
Educational Qualifications<\/span><\/span><\/b> <\/span><\/span><\/span>
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· Bachelor\u2019s degree in Engineering, Computer Science, or related field.<\/span><\/span><\/span>
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Experience<\/span><\/span><\/b> <\/span><\/span><\/span><\/span>
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· 10\u201312 years of product management experience in B2B SaaS, preferably across platforms, internal tools, and customer\-facing products.<\/span><\/span><\/span><\/span>
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Functional Skills:<\/span><\/span><\/b><\/span><\/span><\/span><\/span><\/span>
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  • Strong technical background with hands\-on understanding of software development lifecycles<\/span><\/span><\/span><\/span><\/span><\/span>
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  • Proven experience managing large teams and complex delivery programs <\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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  • Expertise in Agile and/or traditional delivery methodologies <\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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  • Excellent leadership, communication, and stakeholder management skills <\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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  • Strong analytical, problem\-solving, and decision\-making abilities<\/span><\/span><\/span><\/span><\/span><\/span>
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    Behavioural Skills & Attitude:<\/span><\/span><\/b><\/span><\/span><\/span>
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    • Customer\-Centric Mindset \u2013 Prioritizes customer satisfaction and proactive engagement. <\/span><\/span><\/span><\/span>
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    • Proactive Approach \u2013 Anticipates issues and takes ownership to resolve them. <\/span><\/span><\/span><\/span>
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    • Communication Skills \u2013 Communicates clearly and persuasively with stakeholders. <\/span><\/span><\/span><\/span>
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    • Interpersonal Skills \u2013 Builds strong relationships and fosters trust.<\/span><\/span><\/span>
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