Delivery Manager

As a Software Delivery Project Manager, you are responsible for managing multiple concurrent projects to deliver solutions to customers. You will work closely with a Software Delivery Program Manager and a cross-functional team to create and execute end-to-end project plans, balancing schedule, quality, cost, and customer satisfaction.

You will proactively and strategically manage software delivery, from discovery through to successful customer adoption. You will manage dependencies, lead technical discussions, and drive action plans to resolve issues and mitigate risks. You will support clear communication on project status to all stakeholders, supported by clear KPIs.

You will act as a primary liaison between our cross-functional team and our customer, and build trusted relationships at all levels.

What You'll Do:

• Support Project Execution: Take ownership of one or more project plans, including status reports, risk logs, and issue management. You'll manage program calendars and meeting schedules to ensure timely execution.
• Cross-Functional Collaboration & Guidance: Collaborate closely with internal teams (Marketing, Communications, Product, Engineering, and Operations) to ensure alignment, communicate project status, and escalate issues. You'll motivate and guide these teams to deliver on time and to customer requirements.
• Problem-Solve & Mitigate: Employ strong problem-solving skills to navigate challenges and uncertainty during implementation and product development. You'll identify dependencies, coordinate with teams to ensure their attainment, and mitigate risks to maintain delivery schedules
• Manage Scope & Quality: Support change control processes and governance meetings to ensure project scope and timeline integrity. You'll also act as a liaison for testing initiatives, ensuring a smooth testing lifecycle with clients.
• Continuous Improvement: Manage deliverable and document control processes. You'll also capture ongoing customer feedback and support internal initiatives to develop and improve documentation and processes, contributing to League's evolving delivery model.
• Best Practices: Apply project management best practices, tools, and processes per internal standards, partnering with Delivery Leads to escalate and overcome barriers to project success.

Security-Related Responsibilities

• Compliance with Information Security Policies
• Compliance with League’s secure coding practice
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

What you'll bring to the role

• 5+ years experience in a high-performance software delivery capacity
• 5+ years of project management experience preferred
• Bachelor’s degree or equivalent
• Experience in the healthcare, consumer applications or technology required