Delivery Manager, Self-Service

About the Role

Xsolla is evolving its partner platform to support a growing portfolio of audience-specific products and experiences. This initiative is actively expanding, with new products and their dedicated entry points launching in phases throughout the year.

We are looking for a Delivery Manager to drive execution of this program and, once products go live, to own the operational coordination that keeps them running smoothly. This is a two-phase role. In the build phase, you will coordinate delivery across Product, Engineering, Design, and Marketing to ship on schedule. Post-launch, you will run the operational backbone that connects each product to the teams supporting it.

Reporting to the Business Accounts lead, this is a high-trust, high-visibility role at the center of one of Xsolla's core platform initiatives.

Responsibilities

Delivery & Launch Coordination

• Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences;

• Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify and escalate risks and blockers before they affect delivery;

• Coordinate cross-functional launch readiness for each new product release;

• Track progress in Jira and keep delivery status accurate and current;

Stakeholder Communication & Meetings

• Prepare and run recurring program meetings — distribute agendas in advance, capture action items, and follow them through to completion;

• Publish a regular status update covering progress, upcoming launches, and active blockers;

• Act as the primary point of contact for coordination questions across teams;

• Maintain Confluence documentation for processes, decision logs, and launch playbooks;

Operational Coordination

• Design and operate the collaboration framework connecting launched products with partner departments (Marketing, DevRel, Support, Product, Engineering) — intake, SLAs, escalation paths;

• Operate the request intake and tracking system — receive needs, route to owners, monitor progress;

• Run regular syncs with key contacts across departments and resolve or escalate blockers;

• Build and maintain operational playbooks so the model scales cleanly as the portfolio grows;

Insights & Feedback Loop

• Capture feedback from product teams and product owners, route actionable items, and close the loop;

• Synthesize recurring themes into input for product prioritization;

• Track delivery and operational metrics and surface friction across the partner journey.

Requirements

• 3+ years of program, project, or delivery management experience in a technology or platform organization;

• Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment;

• Proficiency with Jira and Confluence for tracking, reporting, and documentation;

• Strong written and verbal communication, with experience producing status updates, meeting materials, and operational documentation;

• Ability to work independently, manage competing priorities, and proactively identify and escalate issues;

• Track record of establishing and improving operational processes;

• Fluent English.

Nice to Have

• Background in gaming, digital commerce, or platform-as-a-service environments;

• Experience launching products or platforms from zero to one;

• Familiarity with B2B SaaS, customer success, or partner-facing programs;

• Experience working with distributed, async-first teams across multiple timezones.