Delivery Manager

Department: Emporium Pies - Fulfillment

Reports to: President of Operations

Location: Distribution Center

FLSA Status: Full-time, salary, exempt

Job Summary

The Delivery Manager is responsible for overseeing daily delivery operations, including route planning, delivery execution, driver supervision, and fleet safety. This role will manage a team of delivery drivers while also performing weekly delivery routes. The Delivery Manager ensures deliveries are completed safely, efficiently, and professionally while maintaining high standards for customer service, vehicle safety, and compliance.

This role serves as the primary point of accountability for delivery operations, including driver training, vehicle inspections, route performance, and delivery processes.

Daily Responsibilities and Tasks

• Manage daily delivery operations, including scheduling, route assignments, and delivery priorities

• Supervise, support, and coach delivery drivers to ensure safe and efficient performance

• Drive delivery routes approximately 20-30 hours per week while maintaining delivery standards

• Train new drivers on delivery procedures, customer service expectations, vehicle operation, and safety requirements

• Monitor driver performance, attendance, route completion, and delivery accuracy

• Coordinate route adjustments based on business needs, customer needs, and operational changes

• Maintain compliance with company vehicle policies and safety procedures

• Perform regular vehicle inspections and ensure maintenance needs are reported and addressed

• Maintain accurate delivery records, documentation, and reporting

• Partner with leadership on driver hiring recommendations, performance concerns, and operational improvements

• Promote a safety-first culture and ensure company vehicles are operated responsibly

• Assist with loading, unloading, and delivery duties as needed

Job Qualifications

• Valid driver’s license with a clean driving record

• Strong understanding of safe vehicle operation and defensive driving practices

• Strong organizational and problem-solving skills

• Ability to manage multiple routes, priorities, and operational needs

• Professional communication skills with employees, customers, and leadership

• Strong attention to safety, compliance, and accountability

• Ability to train and coach employees effectively

• Ability to safely lift, carry, and move products throughout the workday

Required Education, Certification, or Experience

• High school diploma or equivalent required

• 2+ years of delivery, transportation, logistics, or related operational experience is preferred

• 1+ year of leadership, supervisor, or team lead experience is preferred

• Experience with vehicle inspections, maintenance coordination, or fleet operations is preferred

Physical Requirements and Schedule

• Ability to sit and operate a vehicle for extended periods

• Ability to frequently enter and exit a cargo van

• Ability to lift, carry, push, and pull packages/materials up to 50 pounds

• Ability to stand, walk, bend, stoop, kneel, and reach as needed during deliveries

• Ability to work in varying weather conditions

• Ability to safely handle and maneuver items during loading and unloading

• Work Environment: This position primarily involves driving routes, making deliveries, and performing physical tasks associated with loading and unloading materials. The role requires working independently and managing multiple deliveries throughout the day.

Compensation and Benefits

• Annual salary: $45,000 - $60,000, based on experience

• $300 contribution toward WRC medical insurance premiums

• Virtual urgent care and mental health support for only $5/month

• Supplemental insurance benefits available (dental, vision, voluntary life and AD&D)

• One $50,000 Basic Life & AD&D insurance policy for the employee at no cost to the employee

• 80 hours of paid time off annually

• 8 additional hours of paid time off for every year worked‚ (added to the Anniversary Bank on the anniversary of hire date.)

• 8 hours for Give Back Day- a paid day to dedicate to serving at a local non-profit

• 30% employee discount on White Rhino Coffee and Emporium Pie products

Emporium Pies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.