Deputy Manager Technical Support (Sanitaryware South Asia)
The Company
Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.
The Position
Deputy Manager Technical Support (Sanitaryware South Asia)Job Summary
KEY TASKS AND RESPONSIBILITIES
Key responsibilities:
Support in defining and delivering technical support/services to customers, production units, and minerals development projects for sanitaryware applications
Render technical services (e.g. complaints, troubleshooting, value in use demonstration, energy saving, market technical survey etc) to sanitaryware (+other) customers/prospects.
Collaborate, define and help execute the technical support for customers, production units, and development projects for South Asia (primarily India, Bangladesh, Nepal and Sri Lanka).
As part of the techno commercial team, support sales in defining value creation model/s for customers via product application uniqueness, new product development OR overall application specificity ( e.g re-formulation).
The role actively supports the sales team in the value selling concept, such that customers can count on perceived value of Imerys offer, rather than just price of product.
Simply put, support sales for solution selling in the Sanitaryware (+other) industry.
Travel within South Asia to meet customers (at times, customer senior managers. MD, CEO etc) and support selling technical advancement in Sanitaryware (+other) from Imerys.
Lead self and collaborate within India & other global technical staff/ engineers and sales staff.
Support managing development projects (in collaboration with sales & global/regional teams)
Project Management:
To be an active South Asia Ceramics commercial team member, visiting customers when necessary (Traveling 30-50%).
Coordinate with the sales/marketing team on customer technical support. Support tradeshow and sales development (as & when)
To provide laboratory support in carrying out ceramic application work in accordance with priorities and time scales
To deliver raw materials and application knowledge to support the company’s existing business and to grow the business according to the global strategic plan/s.
Be in charge of his/her new product development pipe in collaboration with the marketing/sales/production team.
Provide technical expertise on minerals and applications to support development projects.
Interpret and report the findings of technical work and communicate at the required levels.
To provide technical knowledge on kiln furniture applications, support sales and sanitaryware customers
Understand customer challenges and pain points and be proactive in devising solutions.
To ensure safe working practices are followed in accordance with company policy.
JOB SPECIFICATIONS
Education and Experience:
Diploma in Engineering OR Bachelor in Engineering (qualification in materials science, Mechanical, industrial minerals, refractories, ceramics or ceramics-related science)
Preferred > 08 yrs experience in Sanitaryware manufacturing OR Technical Support role.The years of experience can be >05 years for exceptionally talented people.
Knowledge, skills, abilities and other characteristics:
Committed, autonomous and team player
Self-motivated, a strong ability to lead self.
Good command of written and spoken English
Ability to communicate and work with all levels of management & cultures.
Customer focused
Growth mindset
Open Minded and ability to learn new subjects
Organized and rigorous, pay attention to details.
Operational experience in a production environment.
Extended HSE knowledge.
The Art of Leadership at Imerys
Care for Self & Others: You demonstrate self-awareness and nurture an inclusive and safe environment, empowering people to do their best.
Collaborates for Success: You work together across boundaries to achieve shared goals.
Commits to Customers: You understand (internal and external) customer needs and take action to meet them.
Drives results: You deliver sustainable results and strive for excellence.
Shapes the Future: You think in long-term scenarios, anticipate future challenges and opportunities while prioritizing sustainability.
Position Type
Full timeand
PermanentOnly technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.