Desktop Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

- Performed Desktop Support services to users

- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

- Perform imaging/re-imaging

- Perform tech refresh on devices

- Perform asset inventories

- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

- Updates Incident records

- Creates and updates work instructions (where necessary)

- Document standards and procedures (where necessary)

Qualifications

- Min. ITE/Diploma graduate with 1 year experience in desktop support

- Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

- Clear Spoken & Written English.

- possess at least one (1) of the following certifications or their equivalent:

- CompTIA A+;

- CompTIA Security+;

- CompTIA Network+;

- Microsoft MD 102

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463