Desktop IT/QA Support Engineer

Key Responsibilities<\/span>
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User ID creation, modification, deactivation, unlocking, and password reset activities.
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User privilege management and access rights administration.
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Creation and maintenance of privilege groups.
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ITSM ticket logging and closure management.
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Support in SOP preparation and User Management documentation.
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Date and time synchronization of manufacturing equipment.
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Recipe management activities.
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System backup and restoration support.
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Maintaining authorized user lists.
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Applying Windows security controls on manufacturing equipment.
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Audit trail review support.
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User management review support for QA teams.
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Support during software validation activities.
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CAPA and deviation handling support.
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SOP training support.
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Manufacturing equipment qualification support.
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Technical support during machine breakdowns.
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Audit trail review through Admin IDs post batch completion.
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Inkjet printer message editing through Admin access.
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Parameter setting modifications in machines/instruments through Admin IDs.
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Monthly Moisture Analyzer calibration support.
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HMI unlock activities for FBE machines through Admin access.
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Requirements<\/span>
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Required Skills<\/span>
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Basic understanding of Windows systems and desktop troubleshooting.<\/span>
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Understanding of user access management and password policies.<\/span>
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Exposure to Pharma/Manufacturing IT systems preferred.<\/span>
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Knowledge of SOP documentation and compliance processes preferred.<\/span>
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Good written and verbal communication skills.<\/span>
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Ability to work in shift operations.<\/span>
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Additional Notes<\/span>
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Candidates should be comfortable working in regulated manufacturing environments .<\/span>
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Shift\-based deployment will be applicable.<\/span>
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Immediate joiners or candidates with shorter notice periods will be preferred.<\/span>
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