Desktop Support Analyst
\u2022
<\/div>
<\/div>
Install, upgrade, support and troubleshoot Windows 7, Windows 10 & Microsoft Office (2007 to 2022 & O365) and other authorized desktop applications.
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Installation and maintenance of Desktops and Laptops in workgroup and domain model.
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Implementing, managing, monitoring and troubleshooting hardware devices and drivers.
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Customize desktop hardware to meet user specifications and site standards
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Installation and troubleshooting of client applications
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Handling IT asset stock and maintain IT inventory records.
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Installation and configuration of Outlook and troubleshooting mail problems.
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Installation of Antivirus and troubleshooting virus related problems.
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Troubleshooting of general networking issues.
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Handling remote desktop connection thorough VNC, anydesk, ammyy admin, TeamViewer etc.
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Installation of Active directory tool and work on it.
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Replacing faulty motherboards, SMPS, RAM, HDD, CD\-ROM etc...
<\/div>
<\/div>
\u2022
<\/div>
<\/div>
Provide L1 support, Remote support, co\-ordination with users
<\/div><\/span>
<\/div><\/span>