Desktop support engineer

  • Provide basic technical support for desktops, laptops, and office IT equipment.
  • Assist users with troubleshooting hardware and software issues.
  • Install and set up computers, printers, and common applications.
  • Respond to support requests via email, phone, or ticketing system.
  • Ensure smooth day-to-day IT operations for employees.
  • Support network connectivity issues such as Wi-Fi and VPN access.
  • Maintain records of issues and solutions for future reference.
  • Coordinate with IT teams or vendors for complex problem resolution.
  • Perform routine system checks and updates.
  • Deliver friendly and professional support to end users.

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