Desktop support engineer
- Provide basic technical support for desktops, laptops, and office IT equipment.
- Assist users with troubleshooting hardware and software issues.
- Install and set up computers, printers, and common applications.
- Respond to support requests via email, phone, or ticketing system.
- Ensure smooth day-to-day IT operations for employees.
- Support network connectivity issues such as Wi-Fi and VPN access.
- Maintain records of issues and solutions for future reference.
- Coordinate with IT teams or vendors for complex problem resolution.
- Perform routine system checks and updates.
- Deliver friendly and professional support to end users.