Digital and Process Innovation Manager

TMS enhancement

• Accountable for driving TMS enhancements to significantly boost operational efficiency.
• Develop and implement a comprehensive, short- & long-term roadmap for system enhancements, including timelines, milestones, and resource requirements to ensure successful delivery.
• Drive sustainable functionality improvements to meet the evolving needs of global functions and operations.
• Ensure timely delivery of all demands raised by the operational excellence team and key stakeholders by acting as the accountable liaison to the development team, managing prioritization and delivery timelines.
• Accountable for providing guidance and UAT test cases for all new functionalities and features deployed in UAT prior to production release.
• Generate detailed ITBR and acceptance criteria in JIRA and manage the evaluation process to ascertain business value and impact.
• Communicate with key stakeholders regarding new initiatives/projects, roadmap, status and release timelines.

Cross-functional collaboration

• Collaborate with internal stakeholders to ensure that process improvements and digital strategies address business needs and customer expectations.
• Aligning closely with Product teams to ensure operational practices and system functionalities support broader product development and commercial goals.
• Collaborate with OET to ensure all operational system functionalities directly contribute to overall operational efficiency and key business objectives.

Training and Guidance

• Ensure all new functionalities adhere to internal operational/compliance standards and external regulatory requirements.
• Provide expert guidance on system functionalities, provide training materials, assess training needs, and work with the training team for user manual and SOP update resulting from system and/or process change.

• Completed business, IT or engineering bachelor’s degree; Minimum 5 years’ experience in project management, product or operational excellence, and cross-functional stakeholder coordination within a global logistics environment.
• Strong exposure to digital transformation, process optimization, and customer-centric initiatives in air & ocean freight forwarding.
• Strong analytical skills
• Structured thinking ability
• Ability to see the bigger picture, both from a commercial/customer and operational/internal perspective
• Strong ability to align with stakeholders at all levels of the business and customer organizations
• Ability to concurrently handle a variety of projects while being able to lead cross-functional initiatives, and to identify how to constantly improve
• High degree of accountability, results-driven mindset
• Capable of growing and forming a regional team, collaborating and communicating with people of different regional backgrounds and roles
• Ability to perform under pressure and confidence to perform strongly and lead a regional structure by example
• Professional use of English, other languages are a plus