Digital Commerce Support Executive

About the Role

We are seeking a proactive and digitally savvy Digital Commerce Support Executive to support and grow our online sales channels across e-commerce platforms and digital marketplaces. This role is ideal for individuals who enjoy a mix of operations, marketing, and creative work in a fast-paced retail environment.

You will play a key role in managing our online storefronts, ensuring smooth order fulfilment, enhancing product presentation, and supporting digital marketing initiatives for both B2B and B2C markets.

Key Responsibilities

E-Commerce & Marketplace Operations

• Manage and maintain company web portal and e-commerce (company website) and/or marketplace (Shopee, Lazada, eBay) platforms
• Oversee product listings, content updates, pricing, inventory accuracy, and promotional campaigns
• Process online orders, coordinate packing, and arrange shipments
• Monitor platform performance and recommend improvements to increase sales and visibility

Digital Content & Marketing Support

• Create and upload new product listings with accurate descriptions and high-quality visuals
• Ensure consistency and accuracy of product information across platforms
• Assist in planning and executing digital marketing campaigns
• Manage and maintain social media platforms (e.g., Facebook, Instagram)
• Support customer engagement through timely responses to inquiries and after-sales assistance

Creative & Media Production

• Design in-house graphics and marketing materials for online promotions and retail signage
• Assist with product photography and basic video editing
• Support creative content development for marketing initiatives

General

• Provide operational and administrative support for digital commerce initiatives
• Perform ad-hoc duties and projects as assigned

Job Requirements

Qualifications & Experience

• Minimum Higher Secondary / Pre-U / A-Level / Nitec or equivalent
• At least 1 year of experience in e-commerce, digital marketing, or social media management
  (Entry-level candidates with strong interest are welcome to apply)

Technical Skills

• Basic proficiency in Adobe Photoshop, Illustrator, or similar design tools
• Working knowledge of WooCommerce and/or Shopee/Lazada/eBay is required
• Experience with product photography, video editing, and content creation is a plus

Competencies

• Good understanding of social media platforms and digital marketing practices
• Strong attention to detail and organisational skills
• Creative, resourceful, and eager to learn
• Customer-oriented mindset with good communication skills
• Ability to work independently and meet deadlines

Additional Advantage

• Basic knowledge or interest in bicycles and cycling products

Working Hours

• 5.5-day work week
• Monday– Friday: 9:30am to 6:30pm
• Saturday: 9:30am to 1:30pm

How to Apply

Interested applicants are invited to apply via the “Apply” button
OR
Email your resume (MS Word format), recent photograph, and expected salary to: recruit@khcycle.com

Join us and be part of a growing team driving digital commerce in the cycling industry.