Digital Coordinator

Full Time, Permanent Role
Location: Sydney, NSW, with Work from Home Options!
Salary of $81,000 + Super + NFP Salary Packaging Benefits
Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Join Mission Australia as a Digital Coordinator and play a key role in enhancing our digital experience to better connect people with the support they need.

Working within our Digital Marketing team, this role supports the delivery and optimisation of content, campaigns, and digital journeys across our platforms. You will contribute to ensuring our digital channels are accessible, engaging and aligned to our mission; helping individuals and communities’ access vital services such as housing support, youth services, and homelessness programs. With a blend of coordination and hands-on execution, you will help drive performance, improve user experience, and strengthen our ability to deliver meaningful impact through digital channels.

Your key responsibilities will be to:

Manage and maintain website content within the CMS, ensuring accuracy, consistency and alignment with brand, accessibility and user experience standards.
Action digital briefs including content creation, updates, formatting and optimisation for campaigns and business-as-usual requests.
Support content audits, migrations, and lifecycle management by identifying gaps and improvement opportunities.
Apply metadata, tagging and structured formatting to improve content discoverability and search performance.
Assist in the delivery of digital campaigns, landing pages and EDMs, ensuring correct tagging and tracking implementation.
Maintain digital assets and content across platforms, supporting efficient workflows and governance processes.
Support SEO initiatives through keyword research, on-page optimisation and content improvements.
Coordinate digital requests and collaborate with internal stakeholders and external vendors to ensure effective delivery.

Requirements for success

Tertiary qualification in Communications, Marketing, Digital Media, Journalism or a related field, or equivalent experience.
Demonstrated experience in digital content management, web publishing or a similar role (typically 2–5 years).
Experience working with CMS/DXP platforms and digital asset management systems.
Strong understanding of SEO, user experience principles and accessibility standards (WCAG).
Experience with content formatting, metadata tagging and structured content workflows.
Familiarity with Google Analytics 4, tagging practices and performance reporting.
Basic knowledge of HTML/CSS for content updates and troubleshooting.
Strong communication and stakeholder engagement skills.
Excellent organisational skills with the ability to manage multiple priorities.
High attention to detail with a continuous improvement mindset, alongside compliance with WHS and child-safe practices.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax (details via AccessPay)
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Find out more about a career with Mission Australia.

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you